Hotel Service Representative

2 days ago


Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time
Job Overview
SINGAPORE MARRIOTT TANG PLAZA HOTEL is seeking a Hotel Service Representative to join our team. As a key member of our front-of-house staff, you will be responsible for ensuring that all guests have a memorable and enjoyable stay with us.

About the Role
This role involves handling incoming calls, responding to guest inquiries, and providing exceptional customer service. You will also be required to assist in processing payments, updating records, and maintaining a clean and organized workspace.

Responsibilities
- Handle incoming calls in a professional and courteous manner
- Respond to guest inquiries and resolve issues in a timely and efficient manner
- Process payments and update records accurately
- Maintain a clean and organized workspace at all times
- Assist colleagues as needed to ensure seamless service delivery

Requirements
- 1-2 years of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work well under pressure and multitask effectively
- Basic mathematical skills for processing payments and managing cash

What We Offer
- Competitive salary: SGD $25,000 - $35,000 per annum (based on experience)
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

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