Customer Service Representative

20 hours ago


Singapore GRAND MERCURE ROXY HOTEL Full time

Are you passionate about delivering exceptional customer service and making a lasting impression on our guests?

We are seeking a skilled Customer Service Representative to join our team at Grand Mercure Roxy Hotel.

As a key member of our Front Office team, you will be responsible for ensuring a seamless check-in and check-out experience for our guests, resolving any issues promptly and efficiently.

You will process all payment types, including room charges, cash, checks, debit, or credit, and assist guests with directions and information regarding the property and local areas of interest.

Our ideal candidate is a team player who can work independently, possess excellent communication skills, and be able to multitask in a fast-paced environment.

In exchange for your hard work and dedication, we offer a competitive salary of SGD 45,000 per annum, plus benefits such as meal allowances, uniforms, and opportunities for professional growth and development.

So if you're looking for a challenging and rewarding role that allows you to make a real difference in the lives of our guests, apply now

  • A minimum of 1 year of experience in a similar environment, preferably in the hospitality industry
  • Working knowledge of Opera, an advantage
  • Excellent communication and interpersonal skills
  • Able to work rotating shifts, weekends, and public holidays


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