Customer Service Representative

6 days ago


Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time
The Capitol Kempinski Hotel Singapore
A Leading Hospitality Brand in the Heart of Singapore

About Us
The Capitol Kempinski Hotel Singapore is a luxurious hotel located in the heart of Singapore, offering unparalleled service and amenities to our guests. We are seeking a highly skilled Customer Service Representative to join our team.

Job Description
We are looking for an experienced customer service representative to handle incoming calls, resolve guest inquiries, and provide exceptional service to our guests. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of hospitality standards.

Responsibilities
  • Handle all incoming calls in a friendly and caring manner, responding to guest inquiries and resolving issues in a timely and efficient manner.
  • Provide accurate information to guests regarding hotel services, amenities, and policies.
  • Assist guests with making reservations, cancellations, and modifications to their stay.
  • Collaborate with other departments to resolve guest complaints and concerns.
  • Maintain accurate records of guest interactions and feedback.

Requirements
  • Minimum 1 year experience in a call center or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong understanding of hospitality standards and procedures.
  • High school diploma or equivalent required.

Benefits
  • Ongoing training and development opportunities.
  • A competitive salary range of SGD $3,500 - $5,000 per month, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous bonus structure, based on individual and team performance.


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