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Call Centre Operations Associate

1 week ago

Singapore ITCAN Pte Ltd Full time

ITCAN Pte Ltd is a leader in technology solutions, and we're looking for a Call Centre Operations Associate to join our team.

About the Role

This is an exciting opportunity to contribute to our success by:

  • Inbound call handling for UOB Accounts servicing, campaigns, product enquiries and helpdesk queries.
  • Effective case handling and follow-through to meet customer needs.
  • Maintenance of group compliance and control standards, ensuring confidentiality of customer information.

Candidates should have:

  • A minimum of ITE or 'O' levels qualification.
  • Experience in call centre, banking or customer service environments, an advantage.
  • A positive mindset, strong communication and interpersonal skills, and a passion for delivering quality customer service.
  • Pleasant voice, excellent comprehension, and proficiency in written and spoken English.

We offer:

  • A challenging role in a fast-paced environment.
  • A supportive team and opportunities for professional growth.