Call Centre Operator

Roles & ResponsibilitiesAttending to incoming calls from internal and external stakeholders Achieving department KPI's and attending to all interactions across all platforms professionally and with a high level of service Ensuring all cases peratining to the building issues have been resolved/attended within agreed timeframe. Collaborate with medical...

Roles & ResponsibilitiesJob Details:Working days: Mon - Fri (office hours) Work location: Clarke Quay / Novena (work in office) Salary: UP to $3,300 per month Contract duration: till Dec 2025 (Renewable depending on performance and project) Able to start work immediately or within 1 month notice periodResponsibilities:Conduct outbound calls & site visit...

Job OverviewThis is a key leadership role within the Contact Centre, responsible for overseeing its daily operations and system projects. The successful candidate will have experience in operations and project management, as well as excellent analytical skills and the ability to work independently and as part of a team.Key Requirements:At least a tertiary...

Job Title: Temporary (2-Year) Call Centre Executive Celecti Pte Ltd is seeking a skilled and motivated individual to take up the role of Temporary (2-Year) Call Centre Executive. This position requires excellent customer service skills, as well as the ability to promote health screening packages and related services.The ideal candidate will have prior...

Roles & ResponsibilitiesReports to Contact Centre Team LeadHandle customer service hotline and provide first level of supports from OMNI ChannelsResolve customer queries efficiently and escalate problems/issues promptly.Follow Standard operating procedures closely.Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE 'O'...

Roles & ResponsibilitiesDuration: 6 months (To Start 3rd March) Salary: $13/ hr Working Hours: 5 days office hours Location: Ubi Job Scope: - Act as the first point of contact for the customers- Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction- Provide satisfactory...

Roles & ResponsibilitiesJob Scope:Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and...

Roles & Responsibilities Key Responsibilities:Answering inquiries and providing exceptional support to customers Scheduling appointments and maintaining records Resolving customer concerns with professionalism and empathy Requirements:Strong interpersonal and communication skills Ability to multitask in a fast-paced environment Experience in a call...

Roles & ResponsibilitiesDuration: 3-6 months Working Hours: 5.5 days office hours Location: Bukit Merah Salary: Up to $13/ hr Job Scope: - Answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. - Assist to answer calls and provide one-stop information and assistance...

Roles & ResponsibilitiesResponsibilities:· Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;· Fulfillment follow through on case handling and with customers;· Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

Roles & ResponsibilitiesOur client is a well-established MNC, market leader in the wholesale industry. They are looking for a Call Centre Manager to assist their team for the next phase of their business. They are located in the Redhill area – easily accessible.Responsibilities:Lead team discussions to align on goals, performance expectations, and key...

Roles & ResponsibilitiesDuration: 6 months to Perm Working Hours: 5 days office hours Salary: $2.5K Job Scope: •Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks•Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and...

Roles & ResponsibilitiesAs a Call Centre Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.Roles and Responsibilities· Attend to customer enquiries, feedback and complaints via phone, email or in-person.· Check and...

Roles & ResponsibilitiesManage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed through Any other duties assigned from time to...

Roles & ResponsibilitiesJob ScopeAnswer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards Assist to answer calls and provide one-stop information and assistance to callers when required. Handle the feedbacks from patients and resolving service related incidents, as...

Roles & ResponsibilitiesResponsibilities:Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To adopt collection best...

Roles & ResponsibilitiesResponsibilities:Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To adopt collection best...

Roles & ResponsibilitiesAs a Call Centre Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.Roles and Responsibilities· Attend to customer enquiries, feedback and complaints via phone, email or in-person.· Check and...

Roles & ResponsibilitiesResponsibilities:You will support the Manager to drive performance and service quality in the call centres across through call and email audits, as well as from patients' feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer...

Working Hours: Mondays to Fridays: 0800hrs to 1730hrs. Saturday (Alternate): 0800hrs to 1200hrs. Job Descriptions: Handle phone calls from customers. Make appointments for customers for servicing or repair. Assist service advisors with call centre matters. Perform active calling to remind customers of service due and propose a scheduled appointment....