Customer Service Representative

2 weeks ago

Singapur, Singapore 9666 Seco Tools (SEA) Pte Ltd Full time
{"Job Title: Customer Service Representative

Main Responsibilities:
  • Database Management: Update customer databases with accurate information, including delivery addresses, salesman codes, and email IDs.
  • Enquiry Handling: Respond to customer queries, clarify issues, and direct problems towards solutions.
  • Quotations: Collaborate with field sales to determine the best solutions for customers, including contacting suppliers, calculating prices, and creating new products.
  • Order Management: Manage orders from creation to invoicing, including external and internal orders, credits, and invoices.
  • Order Monitoring: Proactively reduce and prevent customer order delays using supporting systems like Power BI.
  • Claim Handling: Register claims in the Seco Application (Comflow) based on customer or sales engineer information.
  • Returns: Prepare relevant documents and process returns in the ERP system according to the global Return Policy.
  • Local Warehousing: Stock-in products in the ERP system, pick and pack orders, and arrange dispatch to customers.
  • Procurement: Send enquiries, receive quotations, negotiate with suppliers, release purchase orders, and ensure timely delivery.
  • CRM: Manage CRM tasks and cases with accuracy and within the SLA.
  • Actively work to increase e-commerce business.
  • Manage and develop existing business in line with customer segmentation, rules, and procedures.
  • Provide timely responses to bring about great customer experience.

Requirements:
  • English is mandatory, and Mandarin Chinese is preferred.
  • Diploma or university degree or relevant experience in customer service.
  • Strong social skills and ability to serve as a motivational source for colleagues.
  • Natural proactive thinking to drive improvements efficiently within the area.
  • Ability to be a "voice to listen to" and bring trust and reason in daily contact with internal stakeholders and customers.
  • Exceptional service mentality to create a world-class customer experience.
  • Customer Centricity and Team Player skills.
  • Innovative out-of-the-box thinking to create insights for continuous improvement.
  • Embracing cultural differences, diversity, and utilization of expertise.

About Seco Tools (SEA) Pte Ltd:
Seco employees across the globe share our family spirit, passion for customers, and personal commitment to success. Our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further.

Application:
Interested candidates should send their application no later than 15th June. Apply in Workday with a resume and a cover letter in English.

  • Customer Service Representative

    7 days ago

    Singapur, Singapore Western Union Full time

    Customer Service Representative (Part-time) – SingaporeWe're seeking a skilled Customer Service Representative to join our team in Singapore. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless transactions.About the RoleThis part-time role is perfect for individuals who...

  • Customer Service Representative

    1 week ago

    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Customer Service Representative =========================== At LOTTE Travel Retail Singapore, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping...

  • Customer Service Representative

    1 week ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at National Service Resort & Country Club.Key Responsibilities:Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.Manage membership applications,...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.Key...

  • Customer Service Representative

    1 week ago

    Singapur, Singapore Lyreco Group Full time

    {"Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Lyreco Group. As a key member of our customer service team, you will be responsible for managing customer Non-Catalogue (NC) inquiries, ensuring seamless order processing and customer experience.Key Responsibilities:* Address...

  • Customer Service Representative

    20 hours ago

    Singapur, Singapore Power Integrations Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Power Integrations. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, distributors, and other related third parties.Key...

  • Customer Service Representative

    6 days ago

    Singapur, Singapore Ikea Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IKEA Tampines. As a key member of our Customer Relations Department, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible service.Your Key...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Ikea Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IKEA Tampines. As a key member of our Customer Relations Department, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Your Key...

  • Customer Service Representative

    5 days ago

    Singapur, Singapore Survitec Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    6 days ago

    Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time

    Job Title: Customer Service RepresentativeAt Novo Recruitment Solutions Pte Ltd, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore Snaphunt Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience for all.Key ResponsibilitiesGuest ServicesProvide warm and welcoming...

  • Customer Service Representative

    1 week ago

    Singapur, Singapore Seacare Manpower Services Pte Ltd Full time

    Job Scope:We are seeking a skilled Customer Service Representative to join our team at Seacare Manpower Services Pte Ltd. As a key member of our customer-facing team, you will be responsible for handling incoming and outgoing calls to ensure that customers' queries are answered professionally and in accordance with telephone standards.You will be required to...

  • Customer Service Representative

    6 days ago

    Singapur, Singapore Survitec Full time

    Vacancy Title:Customer Service Representative Vacancy Location: Senoko, Singapore Engagement Type: Full-time, Permanent The Role: Here at Survitec, we are currently recruiting for a Customer Service Representative to join our team based in Senoko, Singapore. As a Customer Service Representative, you’ll receive and process customer...

  • Customer Service Representative

    4 days ago

    Singapur, Singapore United Overseas Bank Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at United Overseas Bank. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key ResponsibilitiesProvide timely and effective...

  • Customer Service Representative

    1 week ago

    Singapur, Singapore Helius Full time

    Customer Relations ExecutiveThe Customer Relations Executive plays a vital role in representing Helius in delivering exceptional customer experiences. This position is responsible for assisting, responding, and resolving customer issues through various channels, ensuring a positive and satisfying experience for our customers.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.The RoleProvide professional and courteous support to customers via phone and...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore COURTS SINGAPORE Full time

    Job SummaryCourts Singapore is seeking a highly skilled and patient Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via various touch points.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    6 days ago

    Singapur, Singapore Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.The RoleProvide professional and courteous support to customers via phone and...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore The LEGO Group Full time

    About the RoleThe LEGO Group is seeking a highly skilled and motivated Customer Service Representative to join our Consumer and Shopper Engagement Team in Singapore. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in Japan, responding to their inquiries and resolving issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore Seacare Manpower Services Pte Ltd Full time

    Job SummaryWe are seeking a skilled and professional Customer Service Representative to join our team at Seacare Manpower Services Pte Ltd. As a key member of our customer service team, you will be responsible for handling incoming and outgoing calls to ensure that customers' queries are answered professionally and in accordance with telephone standards.Key...