Front Office Team Manager
1 week ago
At our hotel, we are seeking a skilled Front Office Executive to lead our front office team and deliver exceptional guest experiences.
Job Summary
- The successful candidate will be responsible for managing the front office operations, ensuring seamless check-in and check-out processes, and providing top-notch service to our guests.
- He/she will also supervise and motivate the front office team members to achieve high-quality service standards.
Key Responsibilities
- Deliver memorable experiences to our guests by providing personalized services, resolving issues promptly, and exceeding their expectations.
- Manage and coordinate front office operations, including check-in/check-out processes, room assignments, and key distributions.
- Lead, develop, and motivate the front office team members to achieve excellent service standards and meet performance targets.
- Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth day-to-day operations.
- Conduct regular training sessions and provide coaching to enhance the skills and knowledge of front office team members.
Requirements
- Minimum 3 years of experience in a similar role in a hospitality environment.
- Diploma holder in Hospitality Management or related field.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work under pressure, prioritize tasks, and manage multiple responsibilities simultaneously.
- Strong analytical and problem-solving skills.
- Basic knowledge of Opera system and Microsoft Office.
Skills & Qualifications
- Experience in revenue management and customer relationship management.
- Knowledge of quality assurance principles and practices.
- Understanding of financial markets and economic trends.
- Proficiency in Microsoft PowerPoint and Advertising.
- Ability to speak and understand English fluently.
Benefits
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunities for career advancement within the organization.
About Us
We are a leading hospitality company dedicated to delivering exceptional guest experiences and building long-term relationships with our customers.
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