Front Office Team Leader

5 days ago

Singapore beBeeLeadership Full time $4,000 - $6,000

Job Summary:

The Front Office Manager is responsible for overseeing the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent will ensure that hotel guests receive a high level of customer service.

Key Responsibilities:
  • Collaborate with the Area General Manager and staff to achieve maximum occupancy, profitability, staff development, and customer satisfaction.
  • Maintain departmental costs within budgeted parameters.
  • Review the night audit checklist and banking reports daily, following up on significant variances and disputes.
  • Ensure effective control, planning, organizing, directing, and controlling all aspects of the Front Office Department (guest registration, telephone services, and concierge).
  • Manage staff-related issues, including performance management, counseling, employee engagement, staff welfare, and other HR matters.
  • Evaluate training and development initiatives for Front Office personnel and monitor results to increase productivity and performance.
  • Monitor room sales, manage overbooking situations, and develop plans to increase occupancy and average room rate through walk-ins and upselling at the front desk.
  • Ensure credit limits are maintained and all credit card transactions are authorized.
  • Conduct staff briefings before and after each shift.
  • Review and analyze all Front Office reports to ensure data accuracy and proper hotel positioning.
  • Report and investigate departmental accidents, implementing corrective actions to prevent recurrence.
  • Ensure new employees are inducted and provided with necessary training manuals and resources.
  • Handle guest queries and feedback effectively.
Requirements:
  • Strong leadership skills
  • Excellent customer service and interpersonal skills
  • Ability to work in a fast-paced environment
  • Minimum of 3 years in a similar position or equivalent capacity in the hotel industry

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