Front of House Team Leader
1 week ago
Job Title: Front of House Team Leader
About the Role:We are seeking an experienced and motivated individual to join our team as a Front of House Team Leader. This role will involve leading by example, mentoring front-line staff, managing shift responsibilities, and ensuring our brand values are lived and delivered daily.
Main Responsibilities:- Supervise daily Front Of House (FOH) operations ensuring excellent customer service and operational standards.
- Conduct pre-shift briefings to communicate daily goals, promotions, and guest expectations.
- Assist in training and onboarding of new FOH staff.
- Monitor food safety, hygiene, and cleanliness standards are upheld.
- Handle customer inquiries and resolve complaints effectively and empathetically.
- Support inventory checks/ ordering and ensure adequate stock for service.
- Perform cash handling duties including end-of-day reconciliation and deposits.
- Enforce adherence to all operational SOPs and brand guidelines.
- Minimum 2 years of experience in a supervisory role within the food & beverage industry.
- Strong interpersonal and communication skills.
- Basic understanding of POS systems and cash handling.
- Ability to lead, train and motivate a team.
- Comfortable to work on weekends, and public holidays.
- Demonstrated commitment to customer satisfaction and team support.
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