Front-of-House Team Leader

2 weeks ago

Singapore beBeeLeadership Full time $4,000 - $8,000

Job Overview

We are seeking a dedicated and experienced individual to lead our front-of-house team and ensure a premium, client-centered experience. You will be responsible for overseeing the daily operations of the reception and client service team, handling client concerns, optimizing appointment scheduling, and maintaining high standards of hospitality in line with our clinic's brand and values.


Key Responsibilities:

Team Management & Leadership:
Supervise, train, and support the front desk/reception team. Monitor performance and provide regular feedback and coaching. Schedule staff to ensure adequate coverage during clinic hours.

Client Experience:
Ensure every client receives a warm, professional, and personalized experience from initial contact through post-treatment follow-up. Handle client inquiries, concerns, and complaints with empathy and efficiency. Maintain a clean, calm, and welcoming reception area.

Operations & Administration:
Oversee client bookings, treatment schedules, and ensure optimal use of practitioner time. Collaborate with clinical and marketing teams to support promotions, loyalty programs, and special events. Implement and maintain SOPs for customer service processes and policies.

CRM & Communication:
Maintain accurate client records in the CRM system. Ensure consistent follow-ups, appointment reminders, and feedback collection. Analyze client feedback and implement improvements based on data and insights.

Sales Support:
Train staff on upselling and cross-selling treatments or products. Work with the sales and marketing team to meet monthly targets and KPIs.

Requirements:
Proven experience in customer service, preferably in the beauty, aesthetics, spa, or healthcare industry. Prior team leadership or management experience. Excellent communication and interpersonal skills. High level of professionalism, discretion, and customer empathy. Strong organizational and multitasking abilities. Familiarity with booking and CRM systems. Knowledge of aesthetic treatments and skincare products is a plus.

  • Front of House Team Leader

    1 week ago

    Singapore beBeeCustomer Full time $60,000 - $80,000

    Job Title: Front of House Team LeaderAbout the Role:We are seeking an experienced and motivated individual to join our team as a Front of House Team Leader. This role will involve leading by example, mentoring front-line staff, managing shift responsibilities, and ensuring our brand values are lived and delivered daily.Main Responsibilities:Supervise daily...

  • Front of House Team Leader

    6 days ago

    Singapore beBeeCustomer Full time

    Job Title: Front of House Team Leader About the Role: We are seeking an experienced and motivated individual to join our team as a Front of House Team Leader. This role will involve leading by example, mentoring front-line staff, managing shift responsibilities, and ensuring our brand values are lived and delivered daily. Main Responsibilities: ...

  • Front Of House Team Manager

    5 days ago

    Singapore beBeeCustomerService Full time $3,500 - $5,000

    Job Title: Crew Leader - Front of HouseJob Description:We are seeking an experienced and skilled Crew Leader to lead our Front of House team in Singapore. As a key member of our hospitality team, you will be responsible for overseeing the day-to-day operations of the cafe, ensuring that all customers receive exceptional service, and maintaining high...

  • Front of House Manager

    2 weeks ago

    Singapore The Vermilion House Full time

    The role of a front of house manager is to co-ordinate the entire front of house team and ensure smooth operations. The FOH manager also carries out administrative task such as scheduling and training of part timers. Other responsibilities will be introduced during the interview. **Salary**: $2,500.00 - $3,500.00 per month **Benefits**: - Food provided -...

  • Front of House Manager

    6 days ago

    Singapore The Vermilion House Full time

    The role of a front of house manager is to supervise and co-ordinate the entire front of house team. He/she ensures the client receives a warm welcome and that service runs smoothly. He/she may also be involved in recruiting and training of the team and carrying out administrative tasks. **Job Types**: Full-time, Permanent, Contract, Fresh graduate,...

  • Front of House Team Leader

    1 week ago

    Singapore beBeeCustomer Full time $2,200 - $3,000

    Job OverviewWe are seeking a motivated and customer-focused individual to oversee Front of House operations.Key Responsibilities:To ensure seamless day-to-day operations, manage staff effectively, and maintain a high level of customer satisfaction.Develop strategies to improve overall performance, enhance the customer experience, and increase...

  • Front of House Team Leader

    1 week ago

    Singapore beBeeCustomer Full time

    Job Overview We are seeking a motivated and customer-focused individual to oversee Front of House operations. Key Responsibilities: To ensure seamless day-to-day operations, manage staff effectively, and maintain a high level of customer satisfaction. Develop strategies to improve overall performance, enhance the customer experience, and increase...

  • Front of House Team Leader Position

    2 weeks ago

    Singapore beBeeLeader Full time $4,000 - $5,500

    Job Opportunity: Restaurant Operations ManagerThe restaurant is seeking a highly skilled and experienced Restaurant Operations Manager to lead our front-of-house team. As the ideal candidate, you will be responsible for overseeing the daily operations of the restaurant, ensuring seamless customer experiences, and driving sales growth.Key...

  • Front of House

    3 days ago

    Singapore Tiong Bahru Bakery - A Full time

    About the job Front of House & Barista Team Members If you want to perfect your service or barista skills, this is the perfect place. If you have aspirations to move into management, we can help you take the next step in your career. We offer world-class coffee academy courses by our in-house roastery team to our baristas and service crew to build our...

  • Front-of-House Team Member

    5 days ago

    Singapore beBeeCustomer Full time $2,400 - $3,600

    Front-of-House Team MemberJob DescriptionWe are seeking a highly motivated and friendly individual to join our front-of-house team as a Front-of-House Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service, working efficiently in a fast-paced environment, and contributing to the overall success of our...