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Front Office Team Lead
2 weeks ago
We are seeking a highly motivated and experienced individual to join our team as an Assistant Front Office Manager. The successful candidate will be responsible for assisting the Front Office Manager in leading the team and managing the day-to-day operation of the Front Office department.
Responsibilities:
- Assist the Front Office Manager in leading the team and managing the day-to-day operation of the Front Office department.
- Develop and implement strategies to improve front line service and guest satisfaction.
- Provide training and supervision to team members to ensure they have the skills and knowledge needed to provide excellent service.
- Resolve guest inquiries, requests and issues in a timely and efficient manner.
Requirements:
- Candidates with a degree in hospitality or tourism management will be preferred.
- At least one year of experience as an Assistant Front Office Manager or three years as an Assistant Manager - Front Office in a well-established hotel brand.
- Strong communication, interpersonal and customer relations skills.
- Possesses good problem solving skills and strong leadership capabilities.
- Updated with the latest front office trends, technologies and best practices.
- A positive and can-do attitude.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
