Front Office Team Lead
1 week ago
The Front Office Team Lead oversees the day-to-day operations of the Reception Desk. They are responsible for ensuring seamless Guest experiences, coaching team members to excel in their roles, and supporting hotel-wide initiatives.
Responsibilities- Directly manage a team of Front Office staff to guarantee optimal performance and efficiency during peak periods.
- Mentor and develop team members through regular coaching sessions and constructive feedback.
- Collaborate with other departments to resolve operational issues and improve overall hotel performance.
- Ensure that all Guests receive personalized attention and care throughout their stay.
- Manage inventory levels, room allocations, and VIP requests to maximize guest satisfaction.
- Provide expert support for the Property Management System (PMS) and train others on its use.
- Promote a positive work environment and foster strong relationships with colleagues.
- Bachelor's Degree or equivalent in Hospitality Management.
- A minimum of 3 years of experience in a similar leadership role.
- Previous experience working with PMS systems is an asset.
- Excellent communication and interpersonal skills, with the ability to lead by example.
The ideal candidate will possess a passion for delivering exceptional Guest experiences and be able to motivate and guide their team to achieve outstanding results.
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Front Office Team Lead
1 week ago
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Front Office Team Lead
2 weeks ago
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Front Office Team Lead
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Front Office Team Lead
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Front Office Team Lead
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Front Office Team Lead
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Front Office Team Lead
5 days ago
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Front Office Team Lead
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Front Office Team Lead
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Senior Front Office Team Lead
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