Front Office Team Lead
1 week ago
Job Title: Guest Services Supervisor ">
This position is responsible for overseeing the lobby operation and providing guest services. The successful candidate will lead a team to ensure that guests are handled quickly and efficiently in all their needs.
">The ideal candidate should have a degree or diploma in Hospitality Management or a related field, with a minimum of 4 years' experience in a full-service hotel. They should be able to commit to work rotating shifts, including weekends and public holidays.
">Key Responsibilities:
">- To oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. ">
- To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation. ">
- To co-ordinate with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness) ">
- To ensure that departmental standard, policies, and procedures are maintained. ">
- To lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. ">
- To update incident report for any critical incident such as staff / guest injury and damage to hotel properties. ">
- To attend to guests' enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel. ">
- To check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order. ">
- To conduct and ensures the neat of appearance of all Front Office team. ">
- To participate in company's sustainability effort for the environment and being an inclusive employer. ">
Requirements:
">- Degree or Diploma in Hospitality Management or other relevant qualification is preferred. ">
- Minimum 4 years' related experience in a full-service hotel or mid-range hotel. ">
- Commitment to work rotating shift and any day, including weekends and public holidays. ">
- Great communication skills, ability to interact with guests, employees and third parties. ">
- High attention to details. ">
- Ability to multi-task and work efficiently in a fast-paced environment. ">
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