Front Office Team Coordinator

7 days ago

Singapore beBeeGuestService Full time $5,400 - $7,800

Job Description:

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  • Assist the Manager in leading a team of front office, back office, and Pacific Lounge functions in accordance with industry standards.">
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Key Responsibilities Include:

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  2. Providing exceptional customer service to internal and external guests.">
  3. Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.">
  4. Allocating room assignments, reviewing arrivals, VIPs, amenities, and special requests.">
  5. Coordinating and communicating with relevant departments to ensure all preferences and special requests are met.">
  6. Assisting the Manager in providing direction and management of room inventory for the Front Office.">
  7. Delivering personalized service that exceeds guest expectations.">
  8. Performing Front Office tasks, processes, and systems such as registration, cashiering, and room assignment while adhering to company policies.">
  9. Handling guest complaints and feedback, and taking necessary steps for service recovery.">
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Required Skills and Qualifications:

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  • Excellent communication and problem-solving skills.">
  • Ability to work effectively in a team environment.">
  • Knowledge of property management systems and standard operating procedures.">
  • Strong coaching and mentoring skills.">
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Benefits:

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  • Opportunity to work in a fast-paced and dynamic environment.">
  • Chance to develop and grow professionally.">
  • Competitive salary and benefits package.">
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Others:

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  • Ensure efficiency and maintenance of operational readiness of equipment and supplies.">
  • Maintain overall cleanliness of the Front Office, Lobby, Pacific Lounge, and Living Room.">
  • Plan, organize, and coordinate quarterly activities for guests.">
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