Hotel Front Office Manager
9 hours ago
Job Title:
Hotel Front Office Manager (2000 to 2500)
About the Role
The Hotel Front Office Manager is responsible for providing exceptional customer service to hotel guests. This position requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.
Key Responsibilities
- Guest Reception: Warmly welcome and greet all guests upon arrival, manage check-in and check-out procedures efficiently.
- Reservations Management: Handle room reservations, cancellations, and modifications accurately, ensure all guest information is recorded correctly in the hotel's system.
- Customer Service: Address guest queries, concerns, and complaints promptly, provide information about hotel amenities, services, and local attractions.
- Billing & Payments: Process payments, issue invoices, and maintain accurate billing records, handle cash transactions and ensure proper cash management.
- Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
- Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
- Compliance: Ensure adherence to hotel policies, procedures, and safety standards, maintain confidentiality of guest information.
- Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.
Requirements
- Education: Min O level.
- Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage.
- Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.
Benefits
This role offers a competitive salary and opportunities for career growth and development.
What We Offer
We offer a dynamic and supportive work environment, where you can develop your skills and advance your career.
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