Assistant Front Office Manager/ Front Office Manager

2 weeks ago

Singapore HOTEL GRAND CENTRAL LIMITED Full time
Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.
Job Descrptions
  • To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
  • Maintain the department costs within budgeted parameters.
  • Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
  • Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
  • Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
  • Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
  • Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
  • Ensure credit limits are maintained and that all credit cards are authorised.
  • Ensure staff briefing in the Department are conducted before and after every shift.
  • Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
  • Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
  • Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
  • Handling guest queries and feedback.

Job Requirements
  • Hava good leadership skills
  • Excellent customer service and interpersonal skills
  • Able to work in fast-paced environment
  • At least 3 years in similar position or equivalent capacity in Hotel Industry

  • Assistant Front Office Manager

    3 days ago

    Singapore IHG Hotels & Resorts Full time

    Overview Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at...

  • Assistant Front Office Manager

    1 week ago

    Singapore IHG Hotels & Resorts Full time

    Overview Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at...

  • Assistant Front Office Manager

    3 days ago

    Singapore ANdAZ Full time

    Overview Join to apply for the Assistant Front Office Manager role at ANdAZ . Andaz Singapore, the first Andaz hotel in South East Asia, is looking for an Assistant Front Office Manager . Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore is strategically located in the...

  • Assistant Front Office Manager

    3 days ago

    Singapore ANDAZ SINGAPORE Full time

    Andaz Singapore, the first Andaz hotel in South East Asia is looking for an Assistant Front Office Manager. Andaz meaning "personal style" in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the...

  • Assistant Front Office Manager

    1 week ago

    Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full time

    The Assistant Front Office Manager is responsible for overseeing the daily operations of the front desk and ensuring that guests receive outstanding customer service. This role involves managing front office staff, handling guest complaints and requests, and ensuring the front office operates smoothly and efficiently. **Key Responsibilities**: - **Guest...

  • Assistant Front Office Manager

    1 week ago

    Singapore COMO Hotels and Resorts Full time

    COMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Assistant Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Manager **Job Summary** To assist the Front Office Manager in managing and supervising the operations and maintaining the highest occupancy. Works closely...

  • Front Office Manager

    2 weeks ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    To ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...

  • Front Office Manager

    4 weeks ago

    Singapore Nanyang Technological University Singapore Full time

    Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore 2 days ago Be among the first 25 applicants Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore The NTU Office of Commercial and Auxiliary Services (OCAS) is...

  • Assistant Front Office Manager

    3 days ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Assistant Front Office Manager

    1 week ago

    Singapore Marriott International, Inc Full time

    **Job Number** 24067747 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...