Assistant Front Office Manager

2 weeks ago

Singapore COMO Hotels and Resorts Full time

COMO Metropolitan Singapore

**Property**:COMO Metropolitan Singapore
**Position**:Assistant Front Office Manager
**Base Location**:Singapore
**Department**:Front Office
**Reporting to**:Front Office Manager

**Job Summary**

To assist the Front Office Manager in managing and supervising the operations and maintaining the highest occupancy. Works closely with all departments, especially with Sales and Marketing, and ensures that tours, groups, conventions, or cooperate, clients, are handled properly. Reviews, maintains, and amends systems and procedures within the department. Assist in greeting and escorting important or very important guests (VIP). Support training programs and train team members in accordance with company standards and policies.

**Tasks/Responsibilities**:

- Works under the guidance of the Front Office Manager.
- Assists in achieving a maximum occupancy and average rate at all times.
- Supervises day-to-day operations.
- Ensures a high standard of service is given to guests.
- Works closely with all departments, especially with Sales and Marketing, and ensures that tours, groups, conventions, or cooperate clients are handled properly.
- Reviews, maintains, and amends systems and procedures within the department.
- Assists Rooms & Guest Services Manager in greeting and escorting important or very important guests (VIP).
- Supports training programs and trains team members in accordance with company standards and policies.
- Monitors guest feedback and informs Front Office Manager when necessary.
- Informs Front Office Manager of all developments, special occurrences (e.g. accident or theft) and documents the events.
- Reports the special occurrences in the logbook.
- Handles all emergencies, accidents, etc. with security and provides required documentation in the logbook.
- Ensures that all tasks are completed by the end of the shift.
- Ensures that all new Rooms & Guest Services team members understand the hotel and company policies and standards.
- Ensures a smooth operation in the Communication Center.
- Works with all pre-set budgetary limits.
- Handles guest complaints professionally.
- Prepares all reports as required.
- Inspects all areas of the operation for cleanliness and security.
- Controls the flow of the lobby and the front entrance.
- Prepares himself/herself to handle any emergency that may occur in the hotel.
- Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
- Ensure full knowledge of all hotel systems in order to maintain full maximisation of systems use.

  • Assistant Front Office Manager

    5 days ago

    Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    **Role & Responsibilities - The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the property. - The Assistant Front Office Manager is to ensure and oversee that all the Front Office Executives and Officers shift procedures and duties are completed on time and are...

  • Assistant Manager

    4 hours ago

    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as **Assistant Manager - Front Office **if the following describes you. You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Front Office is...

  • Assistant Front Office Manager

    2 weeks ago

    Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full time

    The Assistant Front Office Manager is responsible for overseeing the daily operations of the front desk and ensuring that guests receive outstanding customer service. This role involves managing front office staff, handling guest complaints and requests, and ensuring the front office operates smoothly and efficiently. **Key Responsibilities**: - **Guest...

  • Assistant Front Office Manager

    2 days ago

    Singapore HH PROPERTIES PTE. LTD. Full time

    JOB PURPOSE: Supervise, train and maximize on the performance of Front Office Supervisors & Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office Supervisors to ensure...

  • Assistant Front Office Manager

    2 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Front Office Assistant ManagerThe Front Office Assistant Manager is responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.The Front Office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. This position directs and works with managers and employees to carry...

  • Assistant Front Office Manager

    1 week ago

    Singapore NEW PARK PROPERTY PTE. LTD. Full time

    The Assistant Front Office Manager is responsible for guests experience and must ensure each guest receives the highest level of service and attention throughout their stay. Ensures Front Office operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance...

  • Assistant Manager

    5 days ago

    Singapore Andaz Singapore Full time

    Summary Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood, authentically. The hotel's design reflects the vibrant, creative and energetic...

  • Assistant Front Office Manager

    3 days ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Provides support to the Front Office Manager in the day-to-day operations of Front Office, Executive Lounge and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department. **Responsibilities**: - Supervise front office team, coordinates the activities of the front...

  • Assistant Front Office Manager

    2 weeks ago

    Singapore MOMENTUS HOTEL ALEXANDRA Full time

    To assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office. - To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy. - To oversee the various sections within the Front Office Department to ensure optimum...

  • Front Office Assistant

    2 weeks ago

    Singapore beBee Careers Full time

    Job Title: Front Office AssistantWe are seeking a highly skilled and motivated individual to join our team as a Front Office Assistant. As a key member of our front office, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our day-to-day activities.