Assistant Front Office Manager

Overview
Join to apply for the
Assistant Front Office Manager / Front Office Manager
role at
IHG Hotels & Resorts .
Join to apply for the
Assistant Front Office Manager / Front Office Manager
role at
IHG Hotels & Resorts .
Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at home in the hotel. At
Hotel Indigo
we deliver inspired service. Our guests are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality
and diversity of everyone. They enjoy iconic, worldly locations and are
drawn to discovering
what makes each of them unique. They are
inspiring storytellers
who inject positivity into their environment. They combine
informality and fun with professionalism and sophistication.
Join us as a
Assistant Front Office Manager/Front Office Manager
in
Hotel Indigo Singapore Katong You’ll have ambition, talent and key skills because, for this vital role, we’re looking for someone who can:
Responsibilities
Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
Maintain inter-departmental relationships to ensure seamless customer service
Schedule and regularly conducts routine inspections of areas under his/her control
Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
Compile statistics for front office and provide reports relating to that area
Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
Work with Human Resources on manpower planning and management needs
Guest Experience
At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times
Maintain the entrance and main door area clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled
Adhere to guest contact standards at all times
Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests
Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in
Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert
Knowledgeable in assisting guests in requests for transport and other information
Knowledgeable of the events of the day and of daily Hotel activities
Knowledgeable of VIP guests and whenever possible addresses such guests by name
Be accountable for the Hotel’s metrics and drive appropriate initiatives to meet these targets
Financial Returns
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Work with Director of Finance & Business Support in the preparation and management of the Department’s budget.
Responsible Business
Assume overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained
Know system recovery procedures
Interpret computer reports
Continually check the accuracy of room count
Approve upgrades and special amenities
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc.
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
Requirements for This Role
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.
Benefits
Birthday Off
Medical Benefits
Flexi Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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