Assistant Front Office Manager
2 weeks ago
The Assistant Front Office Manager responsibilities includes deputising for the Front Office Manager, ensuring maximising of room revenue and profit through commercial rooms management and maintaining high standard of customer service within the department.
He/she shall provide coaching, mentoring and administrative functions in the operational guest-facing areas of the property while developing one’s own exposure to the multi-faceted hotel environment both administratively and operationally with a view towards a senior operations role within PPHG properties.
**Primary Responsibilities**:
**Operations**
- Maintain and implement the Rooms Operation Management System in all Front Desk and Concierge Departments and undertake regular monthly audits and review to ensure standards are being met.
- Supervise day-to-day Front Office operations, ensuring standards are adhered to and maintained.
- Ensure the necessary forward planning is carried out to achieve the pre-set annual budget for room revenue.
- Keep Senior Management informed of any risk or opportunity in relation to the pre-set performance figures.
- Ensure all front office associates are aware of all room sales/revenue targets and are kept informed of performance results.
- Ensure effective coordination of operations (including service delivery where appropriate) of Associate teams in their day-to-day activities.
- Continuously study, monitor and evaluate policy and procedures of guest-facing operations and propose necessary improvements to the Executive Committee.
- Drive associate team morale, efficiency and collaboration.
- Analyse, recommend and implement improvement initiatives and innovation.
- Work closely with Guest Care, Guest Relations and Concierge departments to fulfil and meet the expectations of guest with special requests or related to service recovery. Update guest history profiles as required through guest interaction
- Ensure quality of arrival and departure experience, take active role in coordinating Guest lobby interactions between Front Desk, Concierge and Guest relations and successfully attain growth in the scoring for guest reviews / feedback.
- Recommend and (where appropriate) lead in the design and implementation of ad hoc projects in co-ordination with the Front Office Manager.
- Review, maintain and amend systems / procedures within Front Office.
- Ensure Front Office Manager is kept informed of all developments within the department.
- Have working knowledge of Front Office Manager tasks and responsibilities to deputise during his/her absence.
**Financial Management**
- Utilise various reports and feedback from both internal and external customers to drive strategies to ensure profitability and satisfaction throughout the property’s operation.
- Ensure Front Office associates operate with a sales attitude and all associates are aware of sales opportunities within the hotel, which will assist with the maximisation of revenue.
- Maximise room sales and revenue for the hotel.
- Monitor competitor’s performance, both past and future, to ensure correct selling strategies are applied in agreement with the Revenue Manager/Director.
- Ensure revenue management standards of availability control are applied, to achieve the maximisation of room sales and revenue in agreement with the Revenue Manager/Director.
- Make all decisions regarding overbooking the hotel in agreement with Revenue Manager/Director. Ensure all Book Outs are carried out by a member of management.
- Monitor competitor’s performance, both past and future, to ensure correct selling strategies are applied in agreement with the Revenue Manager/Director.
- Review and propose upsell grid and strategies in accordance to published rate grid.
- Ensure all PM and Front Office Unsettled accounts are monitored and followed up closely to enable smooth and prompt closure to each account. Be the key contact point for Event Services Managers to ensure prompt follow through upon completion of each event. Any incident of concern on credit / settlement should be immediately brought to the attention of Front Office Manager.
**Human Capital & Development**
- Develop and grow the Front Office associates through leadership, mentorship and coaching to fuel the growth of the team and of the Pan Pacific Hotels Group.
- Conduct departmental orientation sessions and arrange on-the-job training for new hires to the restaurants, bars and events team.
- Collaborate with Human Capital team to have an efficient and effective recruitment process.
- Collaborate with Learning & Development team in the education plans to increase associates’ knowledge and skills.
- Have a regular brainstorming sessions that includes all associates to create a flow of new and ‘improved’ ideas.
- Facilitate the performance review process for the department, adhering process schedule and follow up.
- Ensure regular communications meetings are held with front office associates.
- Counsel, coach and mento
-
Assistant Manager
2 weeks ago
Singapore Andaz Singapore Full timeSummary Come join us to express your Andaz as **Assistant Manager - Front Office** if the following describes you. You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Front...
-
Assistant Front Office Manager
6 days ago
Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full timeThe Assistant Front Office Manager is responsible for overseeing the daily operations of the front desk and ensuring that guests receive outstanding customer service. This role involves managing front office staff, handling guest complaints and requests, and ensuring the front office operates smoothly and efficiently. **Key Responsibilities**: - **Guest...
-
Assistant Front Office Manager
6 days ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Assistant Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Manager **Job Summary** To assist the Front Office Manager in managing and supervising the operations and maintaining the highest occupancy. Works closely...
-
Assistant Front Office Manager
4 days ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeThe Assistant Front Office Manager is responsible for guests experience and must ensure each guest receives the highest level of service and attention throughout their stay. Ensures Front Office operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance...
-
Assistant Manager, Front Office
5 days ago
Singapore RC HOTELS (PTE.) LTD. Full time**HOTEL OVERVIEW** Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your...
-
Assistant Front Office Manager
6 days ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeTo assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office. - To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy. - To oversee the various sections within the Front Office Department to ensure optimum...
-
Assistant Front Office Manager
2 weeks ago
Singapore Pan Pacific Hotels Group Full time**Singapore*** **PARKROYAL on Beach Road, Singapore*** **Rooms*** **Job Grade**: Full-time As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities....
-
Assistant Front Office Manager
2 weeks ago
Singapore ROYAL GROUP HOLDINGS PTE. LTD. Full time**Position Requirements** - Coordinate with Housekeeping, Engineering and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. - Supervise and guide Assistant Manager and Night...
-
Assistant Front Office Manager
4 days ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As an **Assistant Front Office Manager **, you will be tasked to: Assist the Front Office Manager in administering front office functions and supervising associates on a daily basis. Front office areas include...
-
Assistant Front Office Manager
6 days ago
Singapore Marriott International, Inc Full time**Job Number** 24067747 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
-
Assistant Front Office Manager
5 days ago
Singapore Marriott International, Inc Full time**Job Number** 24155868 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...
-
Assistant Front Office Manager
5 days ago
Singapore Marriott International, Inc Full time**Job Number** 24030900 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management JOB SUMMARY Assists the Front Office Manager in administering front...
-
Front Office Manager
2 weeks ago
Singapore THE CLAN HOTEL Full time**Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
-
Assistant Front Office Manager
2 weeks ago
Singapore HH PROPERTIES PTE. LTD. Full time**Job Summary**: Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure...
-
Assistant Manager, Front Office
1 week ago
Singapore The Lo & Behold Group Full timeThe Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building is being meticulously restored as a modern boutique hotel, focusing on heritage...
-
Assistant Manager, Front Office
3 days ago
Singapore The Lo & Behold Group Full timeThe Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building is being meticulously restored as a modern boutique hotel, focusing on heritage...
-
Night Manager
4 days ago
Singapore MERCURE SINGAPORE BUGIS Full time**GENERAL DUTIES - Manage, supervise and coordinate the Night Daily Operations of the Hotel and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction. - Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a...
-
Assistant Front Office Manager
2 weeks ago
Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time**JOB SUMMARY** Organising and ensuring daily operations in Front Office is being run smoothly by all associates. Assist the Front Office Manager in running the department and take over his duties and responsibilities during his absence. Ensure all associates are properly trained before assigned to do certain task. **JOB DUTIES AND RESPONSIBILITIES** -...
-
Assistant Front Office Manager
2 weeks ago
Singapore THE OUTPOST HOTEL SENTOSA Full time**Responsibilities**: - Assist Front Office Manager in daily operations - Recommend areas of improvements in processes and strategies - Prepare the long-term and short-term strategies and plan, budget and forecast the department together with the Front Office Manager - Be proactive and resourceful in the analysis of trends, changing needs and guest...
-
Assistant Front Office Manager
2 weeks ago
Singapore Marriott International, Inc Full time**Job Number** 24079199 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assists the Front Office Manager in administering...
