Assistant Front Office Manager/ Front Office Manager

6 days ago

Singapore HOTEL GRAND CENTRAL LIMITED Full time

Reporting to the Area General Manager, the role oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent shall ensure that hotel guests receive a high level of customer service.
Job Descriptions
Collaborate with the Area General Manager and staff to achieve maximum occupancy, profitability, staff development, and customer satisfaction.
Maintain departmental costs within budgeted parameters.
Review the night audit checklist and banking reports daily, following up on significant variances and disputes.
Ensure effective control, planning, organizing, directing, and controlling all aspects of the Front Office Department (guest registration, telephone services, and concierge).
Manage staff-related issues, including performance management, counseling, employee engagement, staff welfare, and other HR matters.
Evaluate training and development initiatives for Front Office personnel and monitor results to increase productivity and performance.
Monitor room sales, manage overbooking situations, and develop plans to increase occupancy and average room rate through walk-ins and upselling at the front desk.
Ensure credit limits are maintained and all credit card transactions are authorized.
Conduct staff briefings before and after each shift.
Review and analyze all Front Office reports to ensure data accuracy and proper hotel positioning.
Report and investigate departmental accidents, implementing corrective actions to prevent recurrence.
Ensure new employees are inducted and provided with necessary training manuals and resources.
Handle guest queries and feedback effectively.
Job Requirements
Strong leadership skills
Excellent customer service and interpersonal skills
Ability to work in a fast-paced environment
Minimum of 3 years in a similar position or equivalent capacity in the hotel industry
#J-18808-Ljbffr

  • Assistant Front Office Manager

    3 weeks ago

    Singapore ANDAZ SINGAPORE Full time

    Roles & ResponsibilitiesAndaz Singapore, the first Andaz hotel in South East Asia is looking for an Assistant Front Office Manager.Andaz meaning "personal style" in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural...

  • Front Office Manager

    3 days ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    To ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...

  • Front Office Manager

    7 days ago

    Singapore THE CLAN HOTEL Full time

    **Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...

  • Front Office Manager

    3 weeks ago

    Singapore Nanyang Technological University Singapore Full time

    Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore 2 days ago Be among the first 25 applicants Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore The NTU Office of Commercial and Auxiliary Services (OCAS) is...

  • Assistant Front Office Manager

    7 days ago

    Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

    The Assistant Front Office Manager responsibilities includes deputising for the Front Office Manager, ensuring maximising of room revenue and profit through commercial rooms management and maintaining high standard of customer service within the department. He/she shall provide coaching, mentoring and administrative functions in the operational guest-facing...

  • Assistant Front Office Manager

    4 weeks ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:You need to assist the Front Office Manager in supervising daily front office operations. Act as Officer-in-Charge in the absence of the Front Office Manager. Address and resolve guest issues and complaints promptly. Able to help with staff scheduling, task delegation, and team supervision. You need to monitor...

  • Assistant Front Office Manager

    1 week ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Assistant Front Office Manager

    2 days ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25111045 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Assistant Front Office Manager/ Front Office Manager

    3 days ago

    Singapore HOTEL GRAND CENTRAL LIMITED Full time

    Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services. Job Descrptions To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff...

  • Assistant Front Office Manager

    4 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out...