Assistant Front Office Manager/ Front Office Manager

3 days ago


Singapore HOTEL GRAND CENTRAL LIMITED Full time

Reporting to the Area General Manager, the role oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent shall ensure that hotel guests receive a high level of customer service.
Job Descriptions
Collaborate with the Area General Manager and staff to achieve maximum occupancy, profitability, staff development, and customer satisfaction.
Maintain departmental costs within budgeted parameters.
Review the night audit checklist and banking reports daily, following up on significant variances and disputes.
Ensure effective control, planning, organizing, directing, and controlling all aspects of the Front Office Department (guest registration, telephone services, and concierge).
Manage staff-related issues, including performance management, counseling, employee engagement, staff welfare, and other HR matters.
Evaluate training and development initiatives for Front Office personnel and monitor results to increase productivity and performance.
Monitor room sales, manage overbooking situations, and develop plans to increase occupancy and average room rate through walk-ins and upselling at the front desk.
Ensure credit limits are maintained and all credit card transactions are authorized.
Conduct staff briefings before and after each shift.
Review and analyze all Front Office reports to ensure data accuracy and proper hotel positioning.
Report and investigate departmental accidents, implementing corrective actions to prevent recurrence.
Ensure new employees are inducted and provided with necessary training manuals and resources.
Handle guest queries and feedback effectively.
Job Requirements
Strong leadership skills
Excellent customer service and interpersonal skills
Ability to work in a fast-paced environment
Minimum of 3 years in a similar position or equivalent capacity in the hotel industry
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