Customer Account Lead

1 month ago


Singapur, Singapore BDP International Full time

Job Title: Customer Account Lead

Job Summary:

We are seeking a Customer Account Lead to join our team in Singapore. As a key member of our Bridgenet Services (BNS) operations, you will be responsible for managing local customer relationships, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:

  • Manage customer relationships across the APAC region, ensuring seamless operations and meeting KPIs.
  • Act as a subject matter expert to support customer engagements, demonstrations, and commercial development in the Asia region.
  • Support customer implementations from engagement to steady-state operations, ensuring customer satisfaction and business growth.
  • Collaborate with digital and data teams to develop new products and capabilities that support trade management and other business objectives.
  • Engage with enterprise and customer stakeholders to deliver strategic priorities and promote innovation within the company and wider environment.

Requirements:

  • Strong influencing skills with the ability to understand different perspectives and build relationships.
  • Leadership and team development skills to support customer objectives and improve daily operations.
  • Strong project management capabilities to support large, complex cross-organizational projects.
  • Knowledge of global transportation, including ocean, air, and dray.
  • Experience managing shipments with Dangerous Goods classification.
  • Ability to demonstrate and showcase software platforms.
  • Strong communication skills in all mediums, including presentation and engagement skills.
  • Collaborative mindset and openness to feedback.

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