Customer Relationship Management Lead

2 weeks ago

Singapur, Singapore Porsche Singapore Pte. Ltd. Full time

About the Role

Porsche Singapore Pte. Ltd. is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights.

Key Responsibilities

  • Manage, lead, motivate, and empower the Customer Relationship Management Team within the Marketing department.
  • Manage and lead the in-house Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints.
  • Plan and execute initiatives to drive customer excitement, satisfaction, and brand loyalty through exceptional experiences across all digital and physical touchpoints.
  • Govern the customer experience journey across all channels in alignment with brand positioning.
  • Oversee the Sales Funnel Management by pre-qualifying leads in close collaboration with Sales team and maintaining the CRM system with lead, customer, and vehicle data.
  • Ensure that all customer information and data are fed into the CRM system, enriched with market research data, and provide data-driven customer insights and recommendations to relevant stakeholders.

Requirements

  • Bachelor's degree in business, marketing, or communications, or a related field.
  • 5 to 8 years of relevant experience, preferably in the Automotive, Airlines, or Luxury industry.
  • Proficient in MS Office and CRM Systems (e.g., SAP, Salesforce).
  • A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills.
  • Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
  • Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.

About Porsche Singapore Pte. Ltd.

Porsche Singapore Pte. Ltd. is a trailblazing endeavour that aims to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

What We Offer

Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

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