Customer Relationship Manager

1 week ago

Singapur, Singapore China Mobile International Limited Full time

Job Summary

We are seeking a highly skilled Customer Relationship Manager to join our team at China Mobile International Limited. As a key member of our Asia Pacific Region office, you will be responsible for building and maintaining strong relationships with our high-value customers.

Key Responsibilities

  • Partner with Account Managers to support, retain, and grow our high-value customers.
  • Build strong customer relationships and identify new opportunities from existing customers.
  • Serve as the single point of escalation for customers on all aspects of lifecycle support.
  • Assist customers with proper routing for post-sales support and track requests through to completion.
  • Monitor and assist in the implementation of Enterprise Service contracts for multiple large Enterprise customers.
  • Generate and deliver standardized reports to customers to track metrics and performance results.
  • Analyze customer complaints, service deterioration, pain points, and make recommendations for improvement of new delivery/post-sales procedures and services.
  • Responsible for completing special projects or assignments appointed.

Requirements

  • Possess at least a Diploma in Engineering, Information Technology, Customer Service, or equivalent.
  • Experience in customer service or customer-facing roles.
  • Preferably with experience working in Telecommunications or IT Industry.
  • Team player with excellent analytical and communication skills.
  • Ability to independently discuss options with customers around needs and timeframes, and being able to follow up timely.
  • Proficiency in all Microsoft products Excel, Word, Outlook, and MS Projects.
  • Ability to liaise with Mandarin-speaking associates and customers.

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