Customer Relationship Management Specialist

1 month ago


Singapur, Singapore Porsche Asia Pacific Full time
Porsche Singapore Pte. Ltd. Internship Opportunity

We are excited to offer a Customer Relationship Management internship opportunity at Porsche Singapore Pte. Ltd. As a key member of our team, you will collaborate closely with our Marketing and Sales teams to gain valuable hands-on experience in the day-to-day operations of CRM.

Key Responsibilities:
  • Monitor Customer Satisfaction scores and track unattended leads in collaboration with the sales team.
  • Address and troubleshoot all CRM inquiries in coordination with the Customer Interaction Centre team.
  • Prepare customer databases for various initiatives, including birthday cards and Christmas EDM activations.
  • Cleanse databases to meet the Data Quality Index KPI.
  • Update customer profiles and assist the sales team with reallocating sales consultants as necessary.
  • Support the implementation of new reconsents and assist with any reconsent campaigns.
  • Support the sales team in every car registration process, ensuring timely delivery of delivery gift items.
  • Update the database with the latest customer data for all Qualtrics survey submissions.
  • Assist in marketing projects and track the effectiveness of campaigns.
  • Prepare relevant reports for management, including showroom traffic and sales conversions.
Requirements:
  • Undergraduate in Business Administration, Customer Relations, Marketing, or any other relevant studies.
  • Past internship experience preferred.
  • Fluency in written and spoken English with excellent communication skills.
  • Proficiency in Microsoft Office.
  • Open-minded, organised, analytical, and quality-oriented, able to work independently.
  • Team-oriented working attitude and intercultural understanding.

Internship Duration: ASAP
Internship Type: Full-time / Part-time



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