Inside Sales Account Manager
2 months ago
Responsibilities
Accountability for sales quota, execution of marketing campaigns, programs, goals, and objectives set out by the company. Lead Inside Account Managers to ensure that set Key Performance Indicators (KPI) are met. Monitoring of Inside Account Managers productivity, sales and support them to carry out their tasks effectively. Able to effectively communicate with both internal stakeholders and customers. Handle escalations from their team members and customers. Develop plans to increase operational efficiency to drive overall sales volume. Manage their assigned team members performance through constant review. Monitor call volume and various set SLA to ensure high level of customer satisfaction is maintained. Drive the team to achieve their NPS targets. Responsible for achieving monthly, quarterly, and annual targets. Responsible for Inside Account Managers adherence to established procedures.
Qualifications
Preferably a degree holder with at least 3 years Inside Sales or Telemarketing Team management experience. Preferably with people management & managerial experience. Proficiency in Telecommunication and IT services. Possess initiative, assertiveness in decision making and independent, with the desire and ability to drive for excellence in a dynamic environment. Must be comfortable working towards defined Key Performance Indicators (KPI). Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills. Strong consultative selling, time management and organizational skills. Ability to influence, motivate others through coaching and mentoring.*We regret that only shortlisted candidates will be notified.
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