Customer Collaboration Lead

1 month ago

Singapur, Singapore Kimberly-Clark Full time

Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

The END Customer Performance Supply Chain Lead will play a critical role in supporting Kimberly-Clark's growth and profitability by cultivating strong supply chain relationships with Key Global Customers (IPC, IFP, and EM centered). They will ensure that the K-C organization understands and focuses on achieving customers' key supply chain initiatives and metrics, while also providing support to K-C Supply Chain teams on customer's supply chain practices. The role will lead in developing and deploying internal and external customer service performance capabilities to increase performance to and from key global customers, focusing on strategic integration of end-to-end supply chains, including digital and physical elements. They will drive KPIs, including OSA, Cost to Serve, OTIF, and others, through advancement of capabilities, technology, and processes to support K-C and key customer objectives. Additionally, the role will support the execution of Enterprise Supply Chain strategies and programs of key customers in selected markets and help develop in-market Supply Chain personnel to support initiatives.

Scope / Organizational Relationships:

Reporting structure : This role reports to the Director of Customer Network Strategy on the Enterprise Network Strategy & Design team. The work is strongly influenced by ESC strategies and the transformation agenda.

Strategic customer support : Along with colleagues on the ESC Strategy team, the incumbent is responsible for providing a full range of strategic customer support to improve K-C's business results.

External key global customer partnership : The role penetrates key global customer supply chain and commercial teams including:

Supply Chain executives and operational leaders (both at customer HQ and in-market) across planning, distribution, transportation, replenishment, etc. Commercial merchandising and marketing leaders In store operations leaders Sustainability leaders IT leaders Others

Internal cross-functional collaboration : The role will work cross-functionally with the following teams:

Enterprise Supply Chain Value Stream Commercial Segments DTS Finance

Project management : The incumbent is expected to co-lead or be an active contributor in medium to large-sized global projects, managing (indirectly) multiple cross-functional team members. They will also be an active contributor in large-scaled global projects, collaborating with multiple cross-functional team members that influence customer performance.

In this role, you will:

Customer relationship management : Build and maintain strong collaborative relationships with key global customers (IPC, IFP, and EM centered) to ensure supply chain visions are aligned and best practices are implemented. Supply chain leadership : Position Kimberly-Clark as a supply chain leader and strategic partner to key customers to understand and influence their current and future supply chain direction. This includes ensuring Kimberly-Clark is actively involved in all relevant supply chain projects and developmental programs with key customers. Voice of the customer : Communicate the voice of the customer throughout the K-C Enterprise Supply Chain and Segment organizations to ensure customer Performance metrics : Lead in developing and deploying internal and external customer performance metrics to measure and improve supply chain performance. Supply chain training : Provide and/or coordinate supply chain training to in-market teams as needed to implement key customer programs, leading practices, and supply chain improvement programs. Collaboration : Collaborate effectively across the matrix of the business unit teams and stakeholders to achieve targets for K-C Enterprise. Performance opportunities : Identify and prioritize key customer performance opportunities within the Enterprise Supply Chain and develop strategies that translate into actionable plans to realize the strongest benefit case. Industry spokesperson : Serve as an industry spokesperson and influential resource to address supply chain-related key customer opportunities. Best practices : Identify and coordinate best practices across the Kimberly-Clark key customer international teams/geographies to drive continuous improvement.

To Succeed in this role, you’ll need:

Bachelor of Business Degree in Supply Chain Management, Logistics, Engineering, Operations Research, Economics, or Strategy with equivalent experience. 8-10 years of experience in progressive supply chain roles, including customer-facing supply chain and/or commercial roles. Global CPG industry experience: Must have international/global CPG industry experience with an emphasis on IPC, IFP, and/or EM segments. Project management and leadership: Demonstrated project management and leadership skills, with a track record of partnering with senior executives and their teams. Strategic thinking: Ability to add personal insight, galvanize discussion and debate across stakeholders on key strategic issues, generate ideas and creative frameworks, and use a combination of facts, judgment, and personal impact to build credibility and influence outcomes. Customer logistics experience: Demonstrated history of driving real, tangible impact in past customer logistics efforts. Strategy development and deployment: Effectiveness in strategy development and deployment leading to improved business results. Financial skills: General financial skills/knowledge, including a basic understanding of P&L and budgeting. Stakeholder impact: Effectiveness in leading bottom and top-line impact for our internal/external stakeholders. Presentation skills: Working jointly with the K-C Supply Chain Leadership Team and others in making presentations to senior management and key external constituencies on strategic matters. International supply chain operations: Understanding of international supply chain operations for both Kimberly-Clark and retail customers. Customer relationship management: Experience driving indispensable partner relationships with key customers. Cross-functional project management: Effectiveness in leading large cross-functional projects linked to strategy in an integrated management environment. Matrix organization collaboration: Able to work in a matrix organization driving collaboration across businesses and functions. Problem-solving skills: Strong skills and experience with diagnosing and resolving complex problems.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the

following qualifications:

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see .

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the .

And finally, the fine print….

Primary Location

USA-REMOTE-GA

Additional Locations

Brazil -Sao Paulo, No KC Work Site - Singapore, No K-C Work Site - UK NSE

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

  • Customer Collaboration Lead

    4 weeks ago

    Singapur, Singapore Kimberly-Clark Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Collaboration Lead to join our team at Kimberly-Clark. As a key member of our supply chain leadership team, you will be responsible for driving strategic partnerships and delivering better care for billions of people worldwide.Key ResponsibilitiesBuild and maintain strong collaborative...

  • Customer Collaboration Lead

    2 weeks ago

    Singapur, Singapore Kimberly-Clark Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Collaboration Lead to join our team at Kimberly-Clark. As a key member of our Enterprise Supply Chain organization, you will play a critical role in supporting our growth and profitability by cultivating strong supply chain relationships with key global customers.Key ResponsibilitiesBuild...

  • Customer Collaboration Lead

    3 weeks ago

    Singapur, Singapore Kimberly-Clark Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Collaboration Lead to join our team at Kimberly-Clark. As a key member of our Enterprise Supply Chain organization, you will play a critical role in building and maintaining strong relationships with our key global customers.Key ResponsibilitiesDevelop and execute strategic customer...

  • Customer Account Lead

    1 month ago

    Singapur, Singapore BDP International Full time

    Job Description Job Summary: As part of the development of Bridgenet Services (BNS) we are seeking to recruit a Customer Account Lead based in Singapore who will be responsible for managing a local customer relationships through implementation to operational stand-up. As a member of BNS operations you will be ensuring customer satisfaction through...

  • Customer Operations and Projects Lead

    2 weeks ago

    Singapur, Singapore Razer Full time

    Job Title: Customer Operations and Projects LeadJob Summary:We are seeking a highly skilled and experienced Customer Operations and Projects Lead to join our Customer Advocacy department. As a key member of our team, you will play a pivotal role in overseeing day-to-day contact center operations and leading regional team members in executing cross-functional...

  • Customer Experience Lead

    2 weeks ago

    Singapur, Singapore Microsoft Full time

    OverviewAt Microsoft, we're committed to empowering our customers through the unique value of our cloud solutions. As a key member of our Small, Medium, and Corporate (SMC) and Digital Sales (DS) organization, you'll play a critical role in delivering exceptional customer and partner experiences that drive business growth and success.ResponsibilitiesDevelop...

  • Customer Solutions Lead

    4 weeks ago

    Singapur, Singapore Builder Full time

    About UsWe are dedicated to simplifying the app development process, making it accessible to everyone, regardless of their technical background or financial resources. Our platform has empowered countless entrepreneurs, small enterprises, and even renowned global brands to realize their software ambitions.Recognized as one of the 'Most Innovative Companies...

  • Industry Collaboration Specialist

    2 months ago

    Singapur, Singapore Nanyang Technological University Full time

    Job SummaryThis role will play a crucial part in advancing NTU-industry collaboration in education and research at a University-wide level to address global challenges and national priorities through co-creation of future-ready talent, achievement of breakthroughs, and generation of economic benefits.Key ResponsibilitiesCoordinate and follow up with key...

  • Customer Relationship Management Lead

    1 month ago

    Singapur, Singapore Porsche Singapore Pte. Ltd. Full time

    Customer Relationship Management LeadPorsche Singapore Pte. Ltd. is seeking an experienced Customer Relationship Management Lead to govern the customer experience journey across all channels in alignment with brand positioning.Key ResponsibilitiesManage and lead the Customer Relationship Management Team within the Marketing department to drive customer...

  • Customer Relationship Management Lead

    3 weeks ago

    Singapur, Singapore Porsche Singapore Pte. Ltd. Full time

    Customer Relationship Management LeadPorsche Singapore Pte. Ltd. is seeking an experienced Customer Relationship Management Lead to govern the customer experience journey across all channels in alignment with brand positioning.Key Responsibilities:Manage and lead the Customer Relationship Management Team within the Marketing department to drive customer...

  • Customer Account Lead

    2 weeks ago

    Singapur, Singapore BDP International Full time

    Job Title: Customer Account LeadJob Summary:We are seeking a Customer Account Lead to join our team in Singapore. As a key member of our Bridgenet Services (BNS) operations, you will be responsible for managing local customer relationships, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Manage customer relationships across...

  • Customer Service Team Lead

    2 weeks ago

    Singapur, Singapore NTUC Health Full time

    Job Title: Team Lead, Customer ServiceAbout the Role:We are seeking a highly skilled and experienced Team Lead to join our Customer Service team at NTUC Health. As a Team Lead, you will be responsible for delivering exceptional customer service, ensuring that our customers receive timely and accurate information, and providing support to our internal...

  • Customer Relationship Management Lead

    2 months ago

    Singapur, Singapore Porsche Singapore Pte. Ltd. Full time

    About the RolePorsche Singapore Pte. Ltd. is seeking an experienced Customer Relationship Management Lead to govern the customer experience journey across all channels in alignment with brand positioning.Key ResponsibilitiesManage and lead the Customer Relationship Management Team within the Marketing department to drive customer excitement, satisfaction,...

  • Customer Relationship Management Lead

    1 month ago

    Singapur, Singapore Porsche Asia Pacific Full time

    Porsche Singapore Pte. Ltd. - Manager Customer Relationship ManagementWe are seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights.Key...

  • Customer Relationship Management Lead

    2 months ago

    Singapur, Singapore Porsche Singapore Pte. Ltd. Full time

    About the RolePorsche Singapore Pte. Ltd. is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights.Key ResponsibilitiesManage, lead, motivate...

  • Customer Excellence Lead

    2 months ago

    Singapur, Singapore Shopee Full time

    Job Description:As a Customer Excellence Lead at Shopee, you will be responsible for driving seller performance improvement, team management, and strategic reporting and insights.Key Responsibilities:Drive Seller Performance Improvement (30%):Lead projects aimed at enhancing seller performance on Shopee & SPX platform.Analyze reports and operational metrics...

  • Customer Relationship Management Lead

    2 weeks ago

    Singapur, Singapore Porsche Singapore Pte. Ltd. Full time

    About the RolePorsche Singapore Pte. Ltd. is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights.Key ResponsibilitiesManage, lead,...

  • Customer Relationship Management Lead

    3 weeks ago

    Singapur, Singapore Porsche Asia Pacific Full time

    Porsche Singapore Pte. Ltd. - Customer Relationship Management ManagerAs a Customer Relationship Management Manager at Porsche Singapore Pte. Ltd., you will be responsible for governing the customer experience journey across all channels in alignment with brand positioning. This includes defining and documenting the journey from prospecting to post-purchase,...

  • Customer Experience Team Lead

    2 weeks ago

    Singapur, Singapore PRISM+ Full time

    Customer Experience Team LeadPRISM+ is a leading Singaporean direct-to-consumer smart home appliances brand, committed to delivering cutting-edge products at affordable prices. We're a rapidly growing organization, seeking talented individuals to join our dynamic team.Key Responsibilities:Lead and mentor a diverse team of customer service agents, providing...

  • Customer Support Training Lead

    1 month ago

    Singapur, Singapore Wise Full time

    Job Title: Customer Support Training LeadAt Wise, we're looking for a highly skilled and experienced Customer Support Training Lead to join our team in Singapore. As a key member of our Learning and Development team, you will be responsible for leading the APAC Customer Support Training Team and developing training programs that drive business results.Key...