Customer Collaboration Lead

4 weeks ago

Singapur, Singapore Kimberly-Clark Full time
About the Role

We are seeking a highly skilled and experienced Customer Collaboration Lead to join our team at Kimberly-Clark. As a key member of our supply chain leadership team, you will be responsible for driving strategic partnerships and delivering better care for billions of people worldwide.

Key Responsibilities
  • Build and maintain strong collaborative relationships with key global customers to ensure supply chain visions are aligned and best practices are implemented.
  • Position Kimberly-Clark as a supply chain leader and strategic partner to key customers to understand and influence their current and future supply chain direction.
  • Communicate the voice of the customer throughout the K-C Enterprise Supply Chain and Segment organizations to ensure customer performance metrics are met.
  • Lead in developing and deploying internal and external customer performance metrics to measure and improve supply chain performance.
  • Provide and/or coordinate supply chain training to in-market teams as needed to implement key customer programs, leading practices, and supply chain improvement programs.
  • Collaborate effectively across the matrix of the business unit teams and stakeholders to achieve targets for K-C Enterprise.
  • Identify and prioritize key customer performance opportunities within the Enterprise Supply Chain and develop strategies that translate into actionable plans to realize the strongest benefit case.
  • Serve as an industry spokesperson and influential resource to address supply chain-related key customer opportunities.
  • Identify and coordinate best practices across the Kimberly-Clark key customer international teams/geographies to drive continuous improvement.
Requirements
  • Bachelor of Business Degree in Supply Chain Management, Logistics, Engineering, Operations Research, Economics, or Strategy with equivalent experience.
  • 8-10 years of experience in progressive supply chain roles, including customer-facing supply chain and/or commercial roles.
  • Global CPG industry experience: Must have international/global CPG industry experience with an emphasis on IPC, IFP, and/or EM segments.
  • Project management and leadership: Demonstrated project management and leadership skills, with a track record of partnering with senior executives and their teams.
  • Strategic thinking: Ability to add personal insight, galvanize discussion and debate across stakeholders on key strategic issues, generate ideas and creative frameworks, and use a combination of facts, judgment, and personal impact to build credibility and influence outcomes.
  • Customer logistics experience: Demonstrated history of driving real, tangible impact in past customer logistics efforts.
  • Strategy development and deployment: Effectiveness in strategy development and deployment leading to improved business results.
  • Financial skills: General financial skills/knowledge, including a basic understanding of P&L and budgeting.
  • Stakeholder impact: Effectiveness in leading bottom and top-line impact for our internal/external stakeholders.
  • Presentation skills: Working jointly with the K-C Supply Chain Leadership Team and others in making presentations to senior management and key external constituencies on strategic matters.
  • International supply chain operations: Understanding of international supply chain operations for both Kimberly-Clark and retail customers.
  • Customer relationship management: Experience driving indispensable partner relationships with key customers.
  • Cross-functional project management: Effectiveness in leading large cross-functional projects linked to strategy in an integrated management environment.
  • Matrix organization collaboration: Able to work in a matrix organization driving collaboration across businesses and functions.
  • Problem-solving skills: Strong skills and experience with diagnosing and resolving complex problems.

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