Customer Collaboration Lead

3 weeks ago

Singapur, Singapore Kimberly-Clark Full time
About the Role

We are seeking a highly skilled and experienced Customer Collaboration Lead to join our team at Kimberly-Clark. As a key member of our Enterprise Supply Chain organization, you will play a critical role in building and maintaining strong relationships with our key global customers.

Key Responsibilities
  • Develop and execute strategic customer support plans to drive business results and improve supply chain performance.
  • Collaborate with cross-functional teams to identify and prioritize key customer performance opportunities and develop strategies to realize the strongest benefit case.
  • Build and maintain strong relationships with key global customers, including supply chain executives, commercial leaders, and in-store operations leaders.
  • Provide strategic guidance and support to internal stakeholders, including the Enterprise Supply Chain team, to ensure alignment with customer supply chain visions and best practices.
  • Develop and deploy internal and external customer performance metrics to measure and improve supply chain performance.
  • Lead in developing and deploying supply chain training programs to in-market teams to implement key customer programs, leading practices, and supply chain improvement programs.
Requirements
  • Bachelor of Business Degree in Supply Chain Management, Logistics, Engineering, Operations Research, Economics, or Strategy with equivalent experience.
  • 8-10 years of experience in progressive supply chain roles, including customer-facing supply chain and/or commercial roles.
  • Global CPG industry experience: Must have international/global CPG industry experience with an emphasis on IPC, IFP, and/or EM segments.
  • Project management and leadership: Demonstrated project management and leadership skills, with a track record of partnering with senior executives and their teams.
  • Strategic thinking: Ability to add personal insight, galvanize discussion and debate across stakeholders on key strategic issues, generate ideas and creative frameworks, and use a combination of facts, judgment, and personal impact to build credibility and influence outcomes.
  • Customer logistics experience: Demonstrated history of driving real, tangible impact in past customer logistics efforts.
  • Strategy development and deployment: Effectiveness in strategy development and deployment leading to improved business results.
  • Financial skills: General financial skills/knowledge, including a basic understanding of P&L and budgeting.
  • Stakeholder impact: Effectiveness in leading bottom and top-line impact for our internal/external stakeholders.
  • Presentation skills: Working jointly with the K-C Supply Chain Leadership Team and others in making presentations to senior management and key external constituencies on strategic matters.
  • International supply chain operations: Understanding of international supply chain operations for both Kimberly-Clark and retail customers.
  • Customer relationship management: Experience driving indispensable partner relationships with key customers.
  • Cross-functional project management: Effectiveness in leading large cross-functional projects linked to strategy in an integrated management environment.
  • Matrix organization collaboration: Able to work in a matrix organization driving collaboration across businesses and functions.
  • Problem-solving skills: Strong skills and experience with diagnosing and resolving complex problems.
About Us

Kimberly-Clark is a leading global consumer goods company with a portfolio of iconic brands, including Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional. We are committed to driving innovation, growth, and impact through our people, products, and partnerships.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, flexible savings and spending accounts, diverse income protection insurance options, and additional programs and support for our employees.

Join our team and be part of a company that is dedicated to making a difference in the lives of our customers and employees.

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