Customer Advocacy and Insights Leader
6 days ago
The Customer Experience and Business Trends team is responsible for deeply understanding and improving customer experience globally. We are a diverse team of builders who develop products, services, ideas, and various ways of leveraging data to influence product and service offerings.
Key Responsibilities:- Determine customer needs and preferences to inform product development and marketing strategies.
- Analyze data to identify opportunities for improvement and develop recommendations for business leaders.
- Partner with cross-functional teams to implement plans to improve the customer experience.
- Stay up-to-date with industry and business trends to inform strategic decisions.
- Have a passion for improving customer experience.
- Possess significant creativity and excellent business judgment.
- Demonstrate a strong sense of urgency and commitment.
- Be a self-starter and independent thinker who follows up on responsibilities in a timely manner while being a strong team player.
- Be a problem solver who always thinks about what to do next.
- Exhibit excellent analytical capability.
- Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous work environment.
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