Customer Service Liaison

2 weeks ago


Singapore International SOS Full time

Job Summary

We are seeking an experienced Customer Service Executive to join our team at International SOS. The successful candidate will be responsible for providing exceptional customer service to our members and clients.

Key Responsibilities:

  1. Manage cases in line with the key directive of Assist First, Verify Later
  2. Demonstrate a professional attitude when servicing members and clients, with the objective of exceeding expectations with the service provided
  3. Demonstrate an understanding of all key clients' Operations and Billings Procedures
  4. Coordinate cases in an efficient and cost-effective manner in accordance with company policies and procedures
  5. Manage cases with a view to moving them forward in the best interests of the member and client
  6. Work harmoniously with fellow operations staff, members of the medical team, and other Assistance Centres in the provision of assistance to members and clients
  7. Be the first point of contact for members, end users, clients, service providers, and colleagues
  8. Ensure incoming calls are answered promptly, appropriately, and courteously
  9. Handle inbound requests in a timely and efficient manner
  10. Manage an allocated load of cases within the shift and ensure it is communicated appropriately and efficiently in the transmission handover
  11. Makesufficient logistic arrangements in a timely and appropriate manner to meet the needs of members and clients
  12. Escala cases and requests as per company protocols
  13. Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner
  14. Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
  15. Work harmoniously with fellow operations staff, members of the medical team, and other Assistance Centres in the provision of assistance to members
  16. Positively promote International SOS to other organisations
  17. Carry out any other reasonable duties as requested by the manager

About You

Requirements:

  1. Diploma or equivalent
  2. Minimum 1-2 years' working experience
  3. Experience in call centers, assistance companies, and/or hospitality industry an advantage


  • Singapore JOB LIONS PTE. LTD. Full time

    Job Title: Customer Service LiaisonAbout Us: JOB LIONS PTE. LTD. is a construction company based in Tiong Bahru, committed to providing exceptional customer service and support.Salary: The estimated salary for this role is $40,000 - $60,000 per annum, depending on experience.Job Description: We are seeking a skilled Customer Service Liaison to join our team....


  • Singapore StarHub Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Liaison to join our team at StarHub. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.Key ResponsibilitiesRespond to customer inquiries in a timely and professional mannerProvide...


  • Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

    About UsCultivar Asia Pte Ltd, a leading provider of efficient errand services in Singapore, is seeking a dedicated Customer Service Liaison to handle client inquiries, resolve issues, and ensure an exceptional customer experience.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chat, providing accurate and timely information.Resolve...


  • Singapore Flintex Consulting Pte Ltd Full time

    **About the Role:**We are seeking a highly skilled and friendly Customer Service Liaison to join our team at Flintex Consulting Pte Ltd.As a key member of our front-line service staff, you will be responsible for delivering exceptional customer experiences from initial contact through to vehicle completion. This is an exciting opportunity to work in a...


  • Singapore Marina Bay Sands Full time

    Job Title: Customer Service LiaisonAbout the Role:We are seeking a highly organized and customer-focused individual to join our team as a Guest Service Agent at Marina Bay Sands.Key Responsibilities:Maintain uniform inventory, ensuring they are organized correctly and neatly at designated areas.Assist Team Members and guests with queries or requests at the...


  • Singapore Flintex Consulting Pte Ltd Full time

    At Flintex Consulting Pte Ltd, we are seeking a highly skilled Customer Service Liaison Specialist to join our team. This role is an exciting opportunity for an individual to make a significant impact in delivering exceptional customer service and driving business growth.Job DescriptionThe primary function of this position is to provide proactive and...


  • Singapore GN Group Full time

    Company Overview:GN Group is a dynamic organization seeking to expand its team with highly skilled professionals.Salary:We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience and qualifications.Job Description:The Customer Service Liaison will work under supervision, handling assigned functional tasks in an efficient and...


  • Singapore Marriott International Full time

    OverviewThe Customer Service Liaison will be responsible for providing exceptional service to guests, ensuring their needs are met and exceeded.About the RoleThis role involves interacting with guests, responding to their requests and resolving any issues they may encounter. The successful candidate will have excellent communication skills, both written and...


  • Singapore Kuok Group Full time

    About Kuok Group">Kuok Group is a leading company in the industry, dedicated to providing excellent customer service. We are currently seeking an experienced Customer Service Liaison Officer to join our team at Pasir Ris Mall.Job Summary:">The Customer Service Liaison Officer will be responsible for managing and handling all customer service-related matters...


  • Singapore OCBC Bank Full time

    **Job Overview** We are seeking a Customer Service Liaison Specialist to join our team at OCBC Bank. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and accurate information. **Key Responsibilities** In this role, you will attend to inbound calls and...


  • Singapore Unison Consulting Pte Ltd Full time

    Job Title: Customer Experience LiaisonWe are seeking an experienced Customer Experience Liaison to join our team at Unison Consulting Pte Ltd.About the Role:To provide exceptional customer service via multiple communication channels, ensuring timely and efficient resolution of customer inquiries.To maintain accurate records of customer interactions and...


  • Singapore RichLand Logistics Full time

    About the RoleWe are seeking a skilled Customer Service Liaison Specialist to join our team at RichLand Logistics. As a key member of our customer-facing staff, you will play a crucial role in ensuring seamless communication and collaboration with customers, warehouse teams, and transport personnel.Key ResponsibilitiesTo effectively execute daily operations...


  • Singapore Recruit Express Pte Ltd Full time

    Job Title: Customer Relationship Liaison SpecialistWe are seeking a skilled and dedicated Customer Relationship Liaison Specialist to join our team at Recruit Express Pte Ltd. As a key member of our outsourcing team, you will be responsible for administering high volumes of incoming phone calls and emails on a daily basis.This role requires exceptional...


  • Singapore Far East Organization Full time

    Job DescriptionWe are seeking a skilled and detail-oriented Customer Service Liaison for Apartment Maintenance to join our team at Far East Organization.ResponsibilitiesClean occupied and checkout apartments according to serviced residences' standards and procedures, ensuring a high level of cleanliness and comfort for our guests.Restock all items (linens,...


  • Singapore Helius Full time

    Responsibilities:As a Customer Relations Liaison at Helius, you will be responsible for representing the business in assisting, responding, and resolving customer issues via the service journey (self-service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with...


  • Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAs a key member of our team at ST ENGINEERING E-SERVICES PTE. LTD., you will be responsible for handling customer queries in a timely and professional manner. This includes resolving escalated issues from the call centre, as well as providing first-level troubleshooting support for our internet services.Respond to customer inquiries...


  • Singapore Novo Recruitment Solutions Pte Ltd Full time

    Job Summary:We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Novo Recruitment Solutions Pte Ltd.Key Responsibilities:Manage customer service contracts and agreements, ensuring timely delivery of services and meeting customer needs.Coordinate and track service orders, providing support to customers, Customer...


  • Singapore Hastings Deering Full time

    About Vantage Automotive LimitedVantage Automotive Limited is a reputable company in the automotive industry.Job Title: Customer Service AmbassadorWe are seeking an experienced and skilled customer service ambassador to join our team at Hastings Deering, where you will be responsible for providing exceptional customer service.Key Responsibilities:Welcome...


  • Singapore Hastings Deering Full time

    About the Role:Vantage Automotive Limited seeks a skilled Customer Service Ambassador to provide exceptional customer experiences in our showroom. This role involves welcoming customers, acting as a point of reference, and directing them to relevant personnel.Key Responsibilities:Welcoming customers upon arrivalActing as a point of reference for...


  • Singapore ST Recruitment Centre Full time

    We are seeking a highly skilled and organized Customer Experience Liaison to join our team at ST Recruitment Centre. In this role, you will be responsible for handling booking of events slots for members and corporate members, data record golfer's scorecards, registration and issuance of course tickets daily.Your key responsibilities will include:Handle...