Customer Service Liaison Specialist
4 days ago
About the Role
We are seeking a skilled Customer Service Liaison Specialist to join our team at RichLand Logistics. As a key member of our customer-facing staff, you will play a crucial role in ensuring seamless communication and collaboration with customers, warehouse teams, and transport personnel.
Key Responsibilities
- To effectively execute daily operations in accordance with established processes and procedures, ensuring timely and accurate completion of tasks.
- To promptly report any service-related issues, escalations, or failures to supervisors, facilitating swift resolution and minimizing disruptions.
- To maintain regular communication with customers regarding delivery status, providing updates and resolving queries in a professional manner.
- To follow up on expedited shipments, ensuring adherence to deadlines and maintaining high levels of customer satisfaction.
- To maintain accurate and timely reporting, adhering to company standards and expectations.
- To collaborate closely with warehouse and transport teams to ensure seamless information flow and accuracy in shipments, promoting a culture of teamwork and cooperation.
- To update shipment status within our system, ensuring data integrity and consistency.
Requirements and Qualifications
To succeed in this role, you should possess:
- A minimum GCE 'O'/ 'N' Level certification, backed by at least 1 year of relevant experience in Customer Service/Administration within the Logistics industry or a related field.
- Proficiency in Microsoft Office, enabling efficient task execution and effective communication.
- Excellent interpersonal, coordination, and organizational skills, facilitating seamless collaboration and task management.
- A positive work attitude and strong problem-solving abilities, empowering you to address challenges and drive results.
- Meticulous attention to detail, ensuring accuracy and precision in your work.
Working Environment
The successful candidate will be based in the West region, working in a dynamic and fast-paced environment that demands adaptability and dedication.
Estimated Salary Range
We offer a competitive salary range of $45,000 - $55,000 per annum, commensurate with experience and qualifications, as well as opportunities for growth and professional development within our organization.
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