Customer Service Liaison

4 weeks ago


Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time
Roles & Responsibilities

As a key member of our team at ST ENGINEERING E-SERVICES PTE. LTD., you will be responsible for handling customer queries in a timely and professional manner. This includes resolving escalated issues from the call centre, as well as providing first-level troubleshooting support for our internet services.

  • Respond to customer inquiries via telephone or email, ensuring that issues are resolved to their satisfaction.
  • Engage with walk-in customers to understand their needs and provide solutions.
  • Identify and escalate complex queries to senior staff for assistance.
  • Contribute to change management campaigns by communicating with customers and encouraging their participation.
  • Submit regular reports on customer interactions, highlighting areas for improvement.
  • Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
Key Skills

Customer Service Oriented
Microsoft Office
Microsoft Excel
Customer Experience
Result Oriented
Interpersonal Skills
Customer Relationships
Customer Care
Data Entry
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Orientation
Hospitality
Customer Service Experience
Eye for Details

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