Customer Account Liaison
15 hours ago
We are seeking a Customer Account Liaison to join our team at BDP GLOBAL SERVICES PTE. LTD. in Singapore. The successful candidate will be responsible for managing local customer relationships, ensuring customer satisfaction through relationship building and KPI management, and supporting the development of business in the Asia region.
Key Responsibilities
• Work closely with the BNS organization to support current business in APAC, develop service level agreements, and ensure operations are delivered consistent with KPIs.
• Collaborate with digital and data teams to develop new products and capabilities that support trade management and other product objectives.
• Engage with enterprise and customer stakeholders to deliver strategic priorities and promote innovation within the company.
Requirements
• Strong influencing skills with the ability to understand different perspectives and build relationships.
• Ability to lead and develop teams to support the delivery of customer objectives and drive continuous improvement.
• Strong project management capabilities with the ability to support large complex cross-organizational projects.
• Knowledge of global transportation, including ocean, air, and dray.
• Experience managing shipments with Dangerous Goods classification.
• Ability to demo/showcase a software platform and engage with customers on key priorities.
• Customer-orientated approach with the desire to engage with customers, develop relationships, and convince new customers of the value of BNS services.
• Strong communication skills in all mediums, including presentation and engagement skills.
• Collaborative mindset with a willingness to receive feedback and adapt to changing circumstances.
About Us
BDP GLOBAL SERVICES PTE. LTD. is a leading provider of logistics and transportation solutions. We are committed to delivering exceptional customer service and driving business growth through innovation and collaboration.
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