Customer Service Liaison Officer
18 hours ago
About Kuok Group
">Kuok Group is a leading company in the industry, dedicated to providing excellent customer service. We are currently seeking an experienced Customer Service Liaison Officer to join our team at Pasir Ris Mall.
Job Summary:
">The Customer Service Liaison Officer will be responsible for managing and handling all customer service-related matters at the Customer Service Counter. This includes maintaining high levels of customer service standards, handling enquiries and feedback from shoppers and tenants, and promoting the Great Rewards loyalty program and related activities.
Key Responsibilities:
">- ">
- Manage and handle all customer service-related matters at the Customer Service Counter;">
- Maintain high levels of customer service standards;">
- Handle enquiries and feedback from shoppers and tenants;">
- Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities;">
- Support marketing initiatives as and when required;">
- Handle administrative duties and any other ad-hoc duties assigned;">
- Ensure that all customer interactions are handled with professionalism and courtesy;">
- Work collaboratively with other teams to achieve common goals;">
- Able to work in a fast-paced environment and has passion for service excellence;">
- Able to work on rotating shifts, including weekends and Public Holidays;">
Requirements:
">To be successful in this role, you should have:
">
- ">
- Min GCE N Level qualification;">
- Min 1 year of working experience in a relevant customer service role;">
- Proficient in MS Office Word, Excel and/or usage of CMS is advantageous;">
- Fluent in English;">
- Customer-oriented with good communication and interpersonal skills;">
- Able to work in a team environment;">
Salary:
">The estimated salary for this position is SGD $3,200 - $4,000 per month, depending on experience. We offer a competitive benefits package, including medical insurance, annual leave, and opportunities for professional growth and development.
Benefits:
">We offer a comprehensive benefits package, including:
">
- ">
- Medical insurance;">
- Annual leave;">
- Opportunities for professional growth and development;">
- A dynamic and supportive work environment;">
Why Join Us?
">Kuok Group is a great place to work, with a dynamic and supportive team environment. We offer opportunities for professional growth and development, and a competitive salary and benefits package. If you are passionate about delivering excellent customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
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