Global Benefits Manager
2 weeks ago
Company Overview:
SG012 Mercer Health & Benefits (Singapore) Pte Ltd is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people.
We foster a vibrant and inclusive culture where talented colleagues can work together to create new solutions and have a meaningful impact for our clients, colleagues, and communities.
About the Role:
We are seeking a skilled Client Relationship Manager to join our team in Singapore. As a key member of our Global Benefits Management team, you will be responsible for planning and executing overall client strategy to ensure client retention and revenue growth of your assigned client's portfolio.
Key Responsibilities:
- Understand clients' guiding principles, business profile, risk exposures, requirements, expectations, and provide appropriate advice/recommendations on their insurance program and flexible benefits program.
- Present benchmarking data, claims analysis, and provide relevant market trends/insights to clients as part of the renewal process.
- Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.
- Manage the renewal process with clients seamlessly, ensuring all activities are in compliance with regulations and internal procedures.
- Check policy contracts, endorsements, invoices to ensure accuracy.
- Ensure prompt internal financial reporting and payment collection of insurance premium and/or fees from clients.
- Update global benefits systems to provide accurate information for global/regional clients in a timely manner.
- Maintain collaborative relationships with colleagues from regional and local support teams working through tasks/requests/issues and ultimately providing value-add deliverables to clients.
- Identify opportunities to up-sell and cross-sell inter-department services that fulfill and/or add value to clients.
Requirements:
- 3-6 years of working experience in Employee Benefits segment in Broking/Insurance industry.
- Strong domain knowledge, and client management experience in health and benefits consulting.
- Strong oral and written communication skills and presentation skills.
- Analytical, critical thinking, good interpersonal, and problem-solving skills.
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