Channel Development and Partnership Lead

6 days ago

Singapore Careers@Gov Full time
About the Role

As a Channel Development and Partnership Lead, you will play a key role in driving strategic partnerships and engagement initiatives that align with our organisation's objectives.

Key Responsibilities
  • Partnership and Engagement Strategy: Develop and implement partnership and engagement plans that connect with policy intent and situates them within our operating context, while managing risks effectively.
  • Sense and Evaluate Impact: Set indicators, collect data, and analyse it to evaluate the effectiveness of our engagements based on intended outcomes.
  • Design Engagements: Design engaging experiences that are aligned to objectives, using appropriate partnership and engagement strategies and techniques.
  • Stakeholder Engagement: Identify and prioritise stakeholders based on issue/domain area, build and sustain relationships with them, and mobilise partners or community to co-create and co-deliver outcomes.
Programme Evaluation
  • Evaluation Planning: Develop a robust evaluation plan at the start of a programme for monitoring and executing reviews for programmes/policies.
  • Review Execution: Conduct reviews to assess the impact and value-for-money of a programme or project by applying evaluation methods, approaches, and tools.
  • Evaluation Reporting and Follow-ups: Prepare, present, and follow through on the findings and recommendations from reviews in support of organisational decision making.
Public Communications
  • Marketing Communications Strategy: Develop marketing communications strategy and implementation plan tailored to specific audience profile to achieve desired outcomes.
  • Message Framing and Delivery: Craft and deliver messages in a manner that is aligned to communications strategy and objectives while considering different target audiences.
  • Outreach and Engagement: Develop and implement engagement programmes to obtain buy-in from the public and internal stakeholders on policies.
Service Delivery
  • Customer Experience and Service Design: Understand different customer segments based on characteristics, behaviours and needs, and design services around customer journey and experience.
  • Customer Service and Case Management: Effectively deliver services, coordinate, and manage service cases, from the start of service requests to their resolution.
  • Service Operations Planning and Management: Establish systems, processes and resources needed to deliver services effectively and efficiently.
  • Service Tech Innovation and Application: Use technologies to automate and deliver day-to-day service operations and improve work efficiency.
What We Are Looking For
  • Tertiary qualifications
  • At least 2 to 3 years of experience in partner engagement, account/programme management, and data analytics including data mining
  • Strong collaborator, yet able to work independently and articulate findings to management
  • Good communicator of ideas and ability to think out of the box
  • Initiative-taker, independent and able to rise to challenges and meet implementation deadlines effectively
  • Good speaking, writing and critical thinking skills
  • Familiarity with data visualisation tools is an added advantage
About Us

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.

How to Apply

Please submit your application through our careers portal. The successful candidate will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure subject to availability of permanent headcount.

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