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Front Office Operations Manager

2 months ago


Singapore ANDAZ SINGAPORE Full time
Assistant Manager - Front Office

We are seeking a highly skilled and experienced Assistant Manager to join our Front Office team at Andaz Singapore. As a key member of our operations team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk, ensuring seamless guest experiences and exceptional customer service.

Key Responsibilities:
  • Assist in managing the Front Desk operations, including guest check-in, check-out, and room assignments.
  • Provide support and guidance to fellow associates to ensure a successful and effective operation.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Conduct regular audits and quality checks to ensure compliance with Hyatt International's Corporate Strategies and brand standards.
Requirements:
  • University degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office in a hotel.
  • Well-developed communication and customer relations skills.
  • Exceptional customer service skills and proven problem-solving skills.
  • Strong Leadership qualities including professionalism and excellent presentation.
  • A can-do attitude.
What We Offer:
  • 5 days work week (inclusive of weekends and public holidays).
  • Medical, dental, and optical benefits.
  • Staff discount.
  • Duty meals provided.
  • Uniform provided.
  • Applicable midnight allowance and overtime pay.
  • Other exciting benefits, including free Hyatt hotel stays.

Please note that this is a local packaged position, and only shortlisted candidates will be notified.