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Front Office Operations Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Manager to join our Front Office team at Andaz Singapore. As a key member of our operations team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk, ensuring seamless guest experiences and exceptional customer service.
Key Responsibilities:- Assist in managing the Front Desk operations, including guest check-in, check-out, and room assignments.
- Provide support and guidance to fellow associates to ensure a successful and effective operation.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless guest experiences.
- Conduct regular audits and quality checks to ensure compliance with Hyatt International's Corporate Strategies and brand standards.
- University degree or diploma in Hospitality or Tourism management.
- Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office in a hotel.
- Well-developed communication and customer relations skills.
- Exceptional customer service skills and proven problem-solving skills.
- Strong Leadership qualities including professionalism and excellent presentation.
- A can-do attitude.
- 5 days work week (inclusive of weekends and public holidays).
- Medical, dental, and optical benefits.
- Staff discount.
- Duty meals provided.
- Uniform provided.
- Applicable midnight allowance and overtime pay.
- Other exciting benefits, including free Hyatt hotel stays.
Please note that this is a local packaged position, and only shortlisted candidates will be notified.