Retail Training Specialist

24 hours ago


Singapore RECRUIT LYNC PTE. LTD. Full time
About the Role

Job Summary:

We are seeking a highly skilled Retail Training Specialist to join our team at Recruit Lync Pte. Ltd. As a key member of our organization, you will be responsible for designing and delivering effective training programs to enhance customer service standards and optimize retail sales processes.

About the Company:

Our client is a leading global brand recognized for its innovative and comfortable footwear offerings, serving diverse consumer preferences in the competitive retail market. Renowned for stylish designs and exceptional quality, the company specializes in performance and lifestyle products, continuously expanding its presence by blending fashion with functionality.

Key Responsibilities:

  • Develop and implement comprehensive training programs to enhance customer service and retail sales processes.
  • Collaborate with cross-functional stakeholders to identify training needs and develop action plans.
  • Recommend and implement continuous improvements to training processes.
  • Design and deliver engaging classroom and on-the-job training sessions for retail staff and office teams.
  • Serve as a subject matter expert on customer service and retail sales processes.
  • Actively mentor retail staff to achieve sales targets and company objectives.
  • Monitor and evaluate the effectiveness of training programs.
  • Maintain accurate training records and administer training logistics.
  • Curate and manage a library of training resources and assets.

Requirements:

  • Minimum 1 year of experience in retail training and development.
  • Proven ability to design and deliver effective training programs.
  • Strong interpersonal skills with the ability to engage stakeholders at all levels.
  • Ability to travel frequently within the region for retail training purposes.


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