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Retail Operations Specialist

2 months ago

Singapore CRZTALES Full time
About CRZTALES

We are a rapidly growing retail and e-commerce business dedicated to inspiring creativity and mindfulness through our unique range of crystals for displays, accessories, and DIY projects.

Our mission is to empower individuals to manifest their dreams by providing a seamless shopping experience both online and offline.

Job Summary

We are seeking a highly motivated and detail-oriented Retail Operations Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of our e-commerce business.

Key Responsibilities
  • Order Fulfillment: Process and fulfill e-commerce and social media orders in a timely manner to ensure customer satisfaction.
  • E-commerce Operations Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and high-quality imagery.
  • Customer Service: Provide exceptional customer service, both online and offline, by assisting with retail floor duties, responding to customer inquiries, and resolving issues promptly.
  • Packing and Shipping: Package products for dispatch or self-collection, ensuring items are well-protected and presented.
  • Inventory Management: Assist in unboxing new stocks, engage in stock-take, and tag new products.
  • Daily Housekeeping Duties: Maintain a clean and organized workspace, adhering to company standards.
  • Other Ad-Hoc Duties: Perform other tasks as assigned by management to ensure the smooth operation of our business.
Requirements
  • High Initiative and Positive Attitude: Demonstrate a strong work ethic, ability to work independently, and as part of a team.
  • Basic Computer Knowledge: Proficiency in using Instagram, MS Office, Google Software, and Excel is required.
  • Training Provided: We offer comprehensive training to ensure your success in this role.
  • Availability: Must be able to work a minimum of 3 Saturdays (12-6pm) and most public holidays, with a minimum commitment of 10 shifts per month (4-hour shifts) for at least 3 months.
What We Offer

As a Retail Operations Specialist at CRZTALES, you will have the opportunity to work in a dynamic and growing business, develop your skills, and contribute to our mission of inspiring creativity and mindfulness.

We value our employees' skills and experience, and we encourage you to highlight your relevant skills and qualifications in your application.