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Training Specialist

2 months ago

Singapore MORGAN PHILIPS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

My client is a well-known brand in the luxury retail space and they are seeking an experienced Retail Trainer to join their team. The ideal candidate will be responsible for delivering engaging training programs to store teams, enhancing customer service excellence, and promoting product knowledge.


You will play a key role in ensuring that our employees provide an outstanding customer experience in line with the brand's values and high standards.


Salary: Up to $6,500


Key Responsibilities:

  • Develop and deliver training programs on customer service, product knowledge, and brand values.
  • Conduct training workshops and on-the-floor coaching for retail staff.
  • Assess the training needs of employees and create tailored learning plans.
  • Monitor the effectiveness of training programs and provide feedback for improvement.
  • Collaborate with store managers to ensure consistent application of training.
  • Stay updated on product launches, brand updates, and market trends.

Qualifications:

  • 3+ years of experience in retail training, preferably within the retail industry.
  • Excellent communication and presentation skills.
  • Strong understanding of retail standards and customer service excellence.
  • Ability to motivate and engage teams to achieve high performance.
  • Familiarity with learning management systems and e-learning platforms is a plus.

To Apply:

Please submit your resume to Amanda Chan at amanda.chan@morganphilips.com or click 'Apply Now'


More details regarding this position will be shared when contacted. We regret that only shortlisted candidates will be notified. Referrals are welcome too


Tell employers what skills you have

Product Knowledge
Coaching
Referrals
Microsoft Office
Classroom
Teaching
Customer Experience
Learning Management Systems
Presentation Skills
Instructional Design
Customer Service
Customer Service Excellence
Facilitation
Training Delivery