E-commerce Operations Lead for Seller Excellence

23 hours ago


Singapore Shopee Full time

At Shopee, we are committed to providing exceptional customer experiences and driving business growth through innovative e-commerce solutions.

About the Role

We are seeking an experienced E-commerce Operations Lead to join our team in Vietnam - Ho Chi Minh City. In this role, you will lead projects aimed at improving seller performance on Shopee & SPX platform, analyzing reports and operational metrics to identify areas for improvement.

Key Responsibilities
  • Lead and inspire a high-performing Seller Support Team, setting clear objectives and fostering a culture of excellence.
  • Analyze reports and operational metrics to identify areas for improvement, develop strategies and initiatives to enhance seller performance and experience.
  • Proactively identify non-performing sellers and devise improvement plans.
  • Drive cross-functional collaboration to streamline processes and enhance seller support effectiveness.
Requirements

To be successful in this role, you will need:

  • 7+ years of experience in a fast-paced environment (consulting, tech, e-commerce, logistics) with at least 3 years of team management experience.
  • Knowledge/experience in E-commerce and E-logistics is preferred.
  • Strong analytical skills, capable of deriving insights and solutions from complex data, and proficient in working with numbers and presentations.
  • Strategic mindset with the ability to think critically and anticipate future trends and challenges.
  • Excellent leadership and communication skills, demonstrated ability to inspire and motivate teams.
  • Proactive and results-oriented approach, displaying a strong sense of ownership and accountability.
  • Ability to forge strong professional relationships internally and externally, providing consistent, effective, and open communication in both English and Vietnamese.

Estimated salary: $80,000 - $120,000 per annum, depending on experience.



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