E-Commerce Operations Assistant
3 weeks ago
At TOP CASH PTE. LTD., we are seeking an E-Commerce Operations Assistant to join our team.
Key Responsibilities:
• Process online orders with precision, ensuring quality control, efficient packing, and timely completion.
• Effectively manage returns across various e-commerce platforms.
• Coordinate deliveries and pick-ups with third-party vendors, ensuring seamless logistics.
• Monitor inventory levels to align with sales forecasts, minimizing stockouts and overstocking.
• Communicate with customers regarding returns, exchanges, and order status, providing exceptional customer service.
Customer Service:
• Respond to customer inquiries through email and chat, addressing issues professionally and efficiently.
Administrative Support:
• Enter data accurately across various software platforms, ensuring data integrity.
• Generate reports and analyze e-commerce performance metrics, identifying areas for improvement.
• Maintain thorough records of transactions and customer interactions, facilitating data-driven decision making.
Requirements:
• Diploma in Business Administration or related field.
• Proficiency in Microsoft Office Suite and experience with e-commerce platforms.
• Strong skills in communication, organization, and multitasking, with a customer-oriented and proactive attitude.
Tell employers what skills you have
Microsoft Office, Microsoft Excel, Quality Control, E-commerce, Inventory, Marketing Strategy, Administration, e-Commerce system, Administrative Support, Customer Service, e-Commerce platforms
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