E-commerce Operations Specialist
3 weeks ago
E-commerce Operations Specialist Job Description
At YINGHUA INTERNATIONAL PTE. LTD., we are seeking an E-commerce Operations Specialist to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our e-commerce platform, managing website content and banners, and overseeing the processing and fulfillment of customer orders.
Key Responsibilities:
- Website Management: Ensure the e-commerce platform is functioning smoothly. Update product listings, descriptions, and prices. Manage website content and banners.
- Order Fulfillment: Oversee the processing and fulfillment of customer orders. Coordinate with warehouses and logistics partners for timely delivery. Handle returns and exchanges.
- Inventory Management: Monitor stock levels and manage inventory. Forecast demand and coordinate with suppliers for restocking.
- Customer Service: Address customer inquiries and resolve issues. Implement strategies to enhance customer experience.
- Marketing and Promotions: Plan and execute online marketing campaigns. Manage promotional activities and discounts. Analyze campaign performance and adjust strategies accordingly.
- Analytics and Reporting: Track and analyze key performance metrics (KPIs). Generate reports on sales, customer behavior, and website performance. Use data insights to make informed business decisions.
- SEO and SEM: Optimize the website for search engines (SEO). Manage paid search campaigns (SEM).
- Compliance and Security: Ensure compliance with e-commerce laws and regulations. Implement security measures to protect customer data.
Required Skills:
- Technical Proficiency: Familiarity with e-commerce platforms (e.g., Qoo10, Amazon, Lazada, Facebook, Tiktok). Understanding of web development and design principles.
- Analytical Skills: Ability to analyze data and generate insights. Proficiency with analytics tools (e.g., Google Analytics).
- Marketing Knowledge: Understanding of digital marketing strategies and tools. Experience with SEO, SEM, email marketing, and social media.
- Organizational Skills: Strong project management abilities. Capacity to multitask and prioritize tasks effectively.
- Customer Service Orientation: Excellent communication skills. Ability to handle customer inquiries and resolve issues promptly.
- Problem-Solving Abilities: Capability to identify and address operational issues. Creative thinking to improve processes and strategies.
- Financial Acumen: Basic understanding of budgeting and financial analysis.
Experience needed: 1 year
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