E-Commerce Executive
1 day ago
Job Description
We’re seeking a proactive E-commerce Specialist to join our team. This role provides an exciting chance for those eager to dive into digital sales. You’ll receive cross-training in key areas of our e-commerce operations, equipping you to thrive in a fast-paced environment. Your ability to adapt and contribute across multiple facets of the business—including design and user experience—will be instrumental in driving success.
Key Responsibilities:
- Manage the day-to-day e-commerce operations, including overseeing inbound and outbound processes, ensuring timely and accurate fulfilment of online sales orders and resolving logistics issues.
- Handle consumer enquiries across e-commerce platforms with professionalism, ensuring swift and effective resolutions.
- Analyse consumer data to identify market trends and emerging opportunities for business growth.
- Work closely with key stakeholders to plan and implement online sales campaigns, driving revenue and customer engagement.
- Develop, implement, and refine design strategies to address new and existing customer needs, continuously improving brand engagement.
- Prepare, generate, and review monthly operational reports to provide insights that guides key decision-making processes
- Collaborate with different departments to create visually appealing and user-friendly layouts for E-commerce platform, ensuring a seamless and engaging shopping experience.
- Provide input on the design and functionality of E-commerce platform, working to optimize user experience (UX) and user interface (UI) to increase conversion rates and customer satisfaction.
- Analyse customer behaviour data, including click-through rates and bounce rates, improving the site's usability and design features
- Assisting in design of promotional materials and content that enhance the aesthetic appeal of online stores to drive customer engagement.
Requirements;
- Strong problem-solving skills with a proactive and quick-learning attitude.
- Ability to lead initiatives and think creatively to develop innovative solutions.
- Demonstrated drive and a results-oriented mindset.
- Ability to work both independently and collaboratively in a team, maintaining accuracy and meeting tight deadlines.
- Basic knowledge of UI/UX principles and a passion for improving digital customer experiences.
- Experience with design tools (e.g., Adobe Creative Suite, Canva, or similar) is a plus.
Tell employers what skills you have
Strategic Planning
Adaptive
Microsoft Office
Microsoft Excel
Strong Attention To Detail
Analytical Skills
Customer Engagement
User Experience
Adobe Creative Suite
Canva
User Interface
Customer Satisfaction
UX
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