E-commerce Fulfillment Specialist
3 weeks ago
About the Role:
As an E-commerce Fulfillment Operator with Decathlon, you will be part of our dynamic e-commerce team in Singapore. Your primary responsibility will be to ensure the smooth operation of our e-commerce processes, working closely with our logistics and customer service teams.
Main Responsibilities:
- Coordinate with our logistics team to ensure timely and accurate order fulfillment.
- Monitor and analyze key performance indicators (KPIs) to optimize our e-commerce operations.
- Develop and implement process improvements to enhance the overall customer experience.
- Collaborate with our customer service team to resolve any issues related to order delivery or customer complaints.
- Stay up-to-date with industry trends and best practices to continuously improve our e-commerce operations.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of logistics and supply chain management.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer:
- A competitive salary and monthly bonuses.
- A comprehensive benefits package, including medical and dental coverage.
- A flexible spending allowance for sports and health-related expenses.
- A 20% staff discount on all Decathlon products.
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