Assistant Manager
2 months ago
Job Scope/Responsibilities
• Track and analyze key metrics to identify trends and inform decision making
• Work with key merchant accounts to address queries, resolve issues and improve processes
• Implement methods to achieve key operational targets, uphold site governance and adherence to selling guidelines
• Conduct training for newly onboarded merchants on the usage of Seller Centre suite of applications
• Collaborate and communicate effectively with a diverse range of teams, at all levels to tackle various issues
• Develop reports and presentations that communicate project updates, findings and recommendations to management
Requirements
• Degree in Business, Engineering or relevant disciplines
• At least 3 years of relevant working experience
• Strong in product planning and interactional design, sensitive to user experience
• Experience in project coordination / e-commerce operations / seller centre operations
• Proficient in Microsoft suite of applications, especially Excel
• Strong written and verbal communication skills
• Able to work effectively and efficiently towards goals in a complex and diverse environment
• Strong logical thinking and problem-solving skills
• Good team player, positive attitude and eager to learn
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