Customer Experience Transformation Specialist

6 days ago


Singapore ALLEGIS GROUP SINGAPORE PRIVATE LIMITED Full time
Drive Customer Satisfaction and Process Improvement

This role is focused on delivering high standards of customer satisfaction and service quality in the area of Credit Cards acquisition.

You will work closely with key stakeholders across the department and cross-functional teams to improve the customer journey, reduce turnaround time, and remove employee toil.

Responsibilities:
  • Collaborate with Credit Ops, Tech, and Risk Management teams to review and improve existing processes and policies, increasing STP rates and reducing demand.
  • Analyze customer journey and gather requirements to automate campaign fulfillment, ensuring all exception scenarios are covered to reduce call volume.


  • Singapore EV-ELECTRIC (EVE) CHARGING PTE. LTD. Full time

    About EVE-ELECTRIC (EVE) CHARGING PTE. LTD.As Singapore's leading EV charging solutions provider, a wholly owned subsidiary of the Land Transport Authority (LTA), we manage Electrical Vehicle (EV) charger deployment for HDB carparks and undertake supporting electrical infrastructure upgrades.Job DescriptionWe are seeking a highly motivated Transformation...


  • Singapore SAP Full time

    We are seeking a talented Experience Transformation Specialist to join our team in Southeast Asia. In this role, you will drive revenue growth by providing strategic SAP Customer Experience (CX) solutions that support clients' digital transformation goals.As an Experience Transformation Specialist, you will be responsible for developing and executing sales...


  • Singapore DBS Bank Limited Full time

    Key Responsibilities:We are seeking a highly skilled Customer Experience Transformation Executive to drive operational efficiency, excellence, and transformation initiatives within the Customer Centre. The ideal candidate will have a strong background in project management, process improvement, and customer experience.The selected candidate will be...


  • Singapore FWD SINGAPORE PTE. LTD. Full time

    About the RoleFWD SINGAPORE PTE. LTD. is seeking an experienced Customer Experience Transformation Manager to join our team.Job DescriptionThe Customer Experience Transformation Manager will oversee and play a key role in developing and implementing CX strategy and plans, ensuring all areas of the business from product proposition development, digital and...


  • Singapore FWD SINGAPORE PTE. LTD. Full time

    FWD SINGAPORE PTE. LTD. is seeking a highly skilled Customer Experience Transformation Leader to oversee the development and implementation of CX strategy and plans.As a key member of our team, you will play an integral part in ensuring all areas of the business are interrelated and integrated to relay one seamless CX.The ideal candidate will have a 10+ year...


  • Singapore Careers@Gov Full time

    About the RoleWe are seeking a seasoned Customer Experience Transformation Leader to drive strategic planning and management of our contact centre operations. The ideal candidate will possess a strong background in customer support technologies and operations, with a proven track record of delivering improvements in customer experience.Key...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    About the Role We are seeking an experienced Digital Transformation Lead to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. Your primary responsibility will be to lead and manage the development of a digital product within our operations in Jurong, Singapore. This is an exciting opportunity to drive innovation and growth by defining product strategy...


  • Singapore PSA International Full time

    About the Role We are seeking a highly skilled Transformation Specialist to join our team at Morgan Mc Kinley. Job Overview The ideal candidate will have a strong background in software development and integration, with expertise in low-code platforms, AI-enabled solutions, and enterprise content management. The successful applicant will be responsible for...


  • Singapore PSA International Full time

    About the Role We are seeking a highly skilled Transformation Specialist to join our team at Morgan McKinley. Job Overview The ideal candidate will have a strong background in software development and integration, with expertise in low-code platforms, AI-enabled solutions, and enterprise content management. The successful applicant will be responsible for...


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore TOTAL TRANSFORMATION LAB PTE. LTD. Full time

    Transform Lives with Our TeamWe are seeking a highly skilled Senior Rehabilitation Specialist to join our multidisciplinary team at Total Transformation Lab PTE. LTD.About Us:Total Transformation Lab PTE. LTD. is a premier health and wellness centre in Singapore specializing in personalized rehabilitation, performance optimization, and holistic health...


  • Singapore RJ GLOBAL HOLDINGS PTE. LTD. Full time

    Job Description:RJ GLOBAL HOLDINGS PTE. LTD. is seeking a seasoned Customer Experience Transformation Strategist to join our team.About the Role:This strategic role combines expertise in customer experience, M&A, franchise management, and new business development. As a key member of our team, you will be responsible for designing and optimizing customer...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    About the RoleAs a Business Analyst with Hays Specialist Recruitment PTE. LTD., you will be part of an organization that values its employees and offers attractive remuneration packages.This exciting opportunity is ideal for those who thrive in dynamic environments and possess strong analytical skills.About YouYou hold a Bachelor's degree in Information...


  • Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited is a leading bank in Asia with a strong commitment to delivering exceptional customer experiences. Our Channels & Digitalization function is responsible for enabling end-to-end seamless connectivity for our customers across all physical and digital touchpoints.About the RoleWe are seeking a highly...


  • Singapore TIKTOK PTE. LTD. Full time

    About the RoleTikTok Pte. Ltd., a global leader in short-form mobile video, is seeking an experienced Digital Transformation Lead to join its team in Singapore. The successful candidate will play a key role in driving strategic projects that enhance customer experience and retention.Key ResponsibilitiesLead global strategic initiatives to improve CSAT,...


  • Singapore CXG Full time

    Transforming Luxury Brand ExperiencesCXG, a global leader in customer experience consulting, is seeking a skilled High-End Customer Experience Specialist to join our team. This is a unique opportunity to make a meaningful impact on the luxury travel retail industry.We are looking for a freelancer based in Singapore who can provide exceptional feedback on the...


  • Singapore TDCX (SG) PTE. LTD. Full time

    Company OverviewTDCX (SG) PTE. LTD. provides innovative digital customer experience solutions for leading global brands.Salary & BenefitsWe offer attractive remuneration, comprehensive benefits, and performance incentives to support your growth and success.Job Description:About the RoleThis is an exciting opportunity to join our team as a Customer Experience...


  • Singapore Prudential plc Full time

    Prudential plc, a leading international insurance and financial services group, offers a rewarding opportunity for a Customer Service Transformation Specialist to join their team.Role Overview:The successful candidate will play a key role in driving performance monitoring, collating business statistics, identifying automation opportunities, and process...


  • Singapore Microsoft Full time

    OverviewIn today's fast-paced business landscape, organizations are seeking innovative ways to drive digital transformation and stay ahead of the competition. As a Digital Transformation Specialist at Microsoft, you will play a crucial role in empowering our customers to achieve their business objectives through best-in-class digital engagement and partner...


  • Singapore CAREERALLY PTE. LTD. Full time

    Job OverviewCareerally Pte Ltd is seeking a skilled IT Transformation Specialist to spearhead key transformation initiatives within our client's infrastructure and network landscape. This role requires a strong technical lead with expertise in infrastructure and network optimization, automation, and performance improvement.