Customer Experience Transformation Leader
2 weeks ago
We are seeking a seasoned Customer Experience Transformation Leader to drive strategic planning and management of our contact centre operations. The ideal candidate will possess a strong background in customer support technologies and operations, with a proven track record of delivering improvements in customer experience.
Key Responsibilities- Develop and implement customer support strategies, processes, and standards, while providing project management and support for departmental initiatives to drive improvements in customer experience.
- Manage processes for continuous improvement of customer experience, quality management, resourcing planning, and agent training.
- Provide strong leadership to develop and guide team members, ensuring effective communication and collaboration across departments.
- Evaluate emerging technologies and applications for enhanced service delivery and drive end-to-end development and deployment of system enhancements to improve contact centre workflows.
- Bachelor's degree in a relevant field such as Business Administration, Management, Communications, or Information Technology, or equivalent.
- At least 8 years of experience in contact centre management, with a proven track record of customer support projects and related work.
- Strong background in contact centre technologies and operations-related improvement projects.
- Excellent interpersonal and leadership skills, with ability to build relationships across departments and effectively manage teams.
This is an excellent opportunity to join Careers@Gov and contribute to shaping the future of customer experience in Singapore. If you have a passion for driving transformation and delivering exceptional results, we encourage you to apply.
Estimated salary: $120,000 - $180,000 per annum, depending on experience.
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Customer Experience Transformation Leader
4 days ago
Singapore FWD SINGAPORE PTE. LTD. Full timeFWD SINGAPORE PTE. LTD. is seeking a highly skilled Customer Experience Transformation Leader to oversee the development and implementation of CX strategy and plans.As a key member of our team, you will play an integral part in ensuring all areas of the business are interrelated and integrated to relay one seamless CX.The ideal candidate will have a 10+ year...
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Digital Transformation Leader
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Digital Transformation Leader
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Transformation Leader
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Transformational IT Leader
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Transformation Leader for Employee Experience
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Digital Transformation Leader
3 weeks ago
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Customer Experience Transformation Executive
1 month ago
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Digital Transformation Leader
2 months ago
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Customer Experience Leader
3 weeks ago
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Digital Transformation Leader
5 days ago
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Digital Transformation Leader
7 days ago
Singapore HYUNDAI MOTOR GROUP INNOVATION CENTER IN SINGAPORE PTE. LTD. Full timeJob Title: Digital Transformation LeaderWe are seeking a highly skilled Digital Transformation Leader to join our team at the Hyundai Motor Group Innovation Center in Singapore PTE. LTD.Estimated Salary: $120,000 - $180,000 per annum (dependent on experience)About the RoleThis exciting opportunity involves driving digital transformation activities as a...
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Singapore FWD SINGAPORE PTE. LTD. Full timeAbout the RoleFWD SINGAPORE PTE. LTD. is seeking an experienced Customer Experience Transformation Manager to join our team.Job DescriptionThe Customer Experience Transformation Manager will oversee and play a key role in developing and implementing CX strategy and plans, ensuring all areas of the business from product proposition development, digital and...
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Financial Transformation Leader
1 day ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeJob Title: Financial Transformation LeaderCompany OverviewFLINTEX CONSULTING PTE. LTD. is a leading consulting firm dedicated to helping organizations achieve financial transformation and excellence.Job SummaryWe are seeking an experienced Financial Transformation Leader to join our team in driving and overseeing the transformation of our Finance function....
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Digital Transformation Leader
3 weeks ago
Singapore Careers@Gov Full timeJob SummaryWe are seeking an experienced Digital Transformation Leader to drive digitalisation and transformation initiatives in TP.
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Digital Transformation Leader
7 days ago
Singapore GAAP ACCOUNTING PTE. LTD. Full timeWe are seeking a highly skilled Digital Transformation Leader to join our team at GAAP ACCOUNTING PTE. LTD.About the RoleThis is an exciting opportunity for a seasoned professional to spearhead our digital transformation initiative, driving innovation and growth through technology.As a Digital Transformation Leader, you will be responsible for analysing...
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Digital Transformation Leader
5 days ago
Singapore VIRTUOS HOLDINGS PTE. LTD. Full timeTransform Your Career with VirtuosVirtuos Holdings Pte. Ltd., a global leader in the video game industry, is seeking an ambitious Digital Transformation Leader.This highly competitive two-year Management Trainee program will equip you with the skills and expertise to excel in our fast-paced environment.About the RoleThe Digital Transformation Leader will...
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Business Transformation Leader
4 days ago
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Transformation Finance Leader
6 days ago
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