Chief People Officer, Asia Business Unit

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

The Senior Director, People Partner preserves McDonald's people and brand-related interests in the IDL Asia markets, and acts as a business advocate, conducts business reviews and advises on HR programs tailoring to ensure they are fit for purpose. The incumbent is:

• A trusted advisor, regularly collaborating with markets on best practices;
• A talent owner, providing best practices for staffing and retention; and
• An influencer, guiding Asia BU Lead and Functional Leads with a focus on the highest priority business units based on financial performance, growth opportunities, and brand risks.

Primary Responsibilities/Duties

• Ensure robust adherence to McDonald's people brand standards in Asia markets by leveraging global employer reputation strategies and participate in best practice sharing across the IDLM.
• Collaborate with business leaders in-market and Global People counterparts to advise on people strategies for markets in line with the overall business growth strategy and market-specific goals.
• Leverage people analytics and industry data across the market to yield specific insights on ways to improve GP programming and talent management practices.
• Complete business reviews (on a 1 or 2-year cycle) for Asia markets to assess strength of market and its people practices.
• Identify talent related gaps that are driving operational inefficiencies and define mitigation strategies for people-related risks, including staffing and retention strategies.
• Provide coaching and consultation on request to senior business leaders & market HR teams about all people-related opportunities, challenges, and change efforts.
• Provide guidance and existing Global People standards for programming and maintain awareness of large shifts in GP programs/strategy and proactively leverage expertise to coach leaders through change.
• Oversee full suite of HR services for McDonald's IDLM hub offices (Hong Kong, Singapore).

Detailed Roles & Responsibilities

Asia BU

People Strategy

• Provide people perspectives into business unit's vision, mission, strategic plan and org structure.
• Adapt HR strategies into actionable initiatives that address business unit and markets needs.
• Ensure the markets are fully on board with the Global People Strategy. Consult with market leaders to build robust people plans.
• Leverage the Global People COEs for subject matter expertise and delivery of HR support for key strategic priorities.

Leadership

• Contribute to a strong and connected People leadership team to create and drive synergies.
• Build people capabilities of business unit and market leaders.
• Elevate capabilities of market People teams.
• Boldly articulate a people perspective on issues, even if unpopular.

Talent Management

• Support Asia BU Head in segment talent process; Elevate talent discussion with focus on key business priorities, leadership and/or critical roles and high potential talent.
• Elevate the priority of talent management in the Markets; Formalize talent management as an integral part of the business planning process.
• Coach and enable DL partners, MDs and market CPOs to build a strong talent pipeline to drive business growth.
• Drive workforce planning and organizational design to drive business growth.
• Partner with Global L&D to drive development efforts for restaurant staff, G&A employee and director level & above.

Values and Inclusion Activation

• Be a change champion to activate Values and Inclusion at business unit and market level (e.g., IWD, Founder's Day).
• Assess the effectiveness of change efforts and recommend appropriate leadership actions.

Employer Branding & Talent Acquisition

• Support markets to strengthen their employer brand by leveraging from global employer reputation strategies and best practice sharing.
• Advise DL markets on staffing strategies and staffing model to support business growth.

DL Business Review / Phase 1 & 2 Planning / QBR

• Provide guidance and input to market CPOs on people planning process.
• Assess market people KPIs and discuss action plans to close the gaps.
• Assess people related areas in DL Business Review based on defined.

Singapore & HK hub offices

People Partner for Hong Kong hub office

• Supervise the Local Experience Specialist to provide full suite HR Services (hiring, orientation, termination) to ~16 Global Function and IDL employees.

People Partner for Singapore hub office

• Supervise the Senior Manager, People Partner to provide full suite HR services to ~50 Global Function and IDL employees.

• Minimum of 10+ years of related work experience.
• A bachelor's degree in HR, business, or related field; a master's degree is preferred.
• Experience in a global business/context preferred.
• Outstanding proficiency in mentoring, influencing, and teambuilding.
• Outstanding oral and written communication skills.
• Must be a persuasive communicator with a demonstrated ability to guide, mentor, and encourage others.
• Effective relationship builder with various partners within a large, sophisticated global organization.
• Lead and supervise the HR team in carrying out its tasks effectively.
• Ensure that HR policies and practices comply with legal and company standards.
• Manage recruitment and hiring processes to attract qualified and diverse candidates.
• Provide guidance and support to business leaders on HR-related issues, including performance management and employee relations.
• Maintain accurate and confidential employee records and ensure compliance with data protection regulations.
• Collaborate with other departments and managers to achieve HR goals and contribute to the overall success of the company.
• Monitor and report on HR metrics to help improve the HR function and achieve business objectives.
• Take proactive measures to manage risks, resolve conflicts, and maintain a positive and productive work environment.

At McDonald's we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognize our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.