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Govt IT Call Centre support

4 weeks ago

Singapore CORNERSTONE GLOBAL PARTNERS PTE. LTD. Full time
Roles & Responsibilities

Description

  • Cloud knowledge
  • Network
  • ITIL knowledge ( Service Desk, incident handling and L1 troubleshooting)
  • Experience in dealing with Govt Agencies is an advantage.
  • Experience in Govt/agencies internal processes is an advantage

Technical Support & Helpdesk

  • Provide first-level technical support and troubleshooting for products and systems
  • Manage user queries and incidents via the ticketing system
  • Document technical issues and update the knowledge base
  • Perform routine system health checks and monitoring
  • Escalate complex technical issues to the appropriate teams

Administrative & Financial Management

  • Process procurement requests and manage vendor relationships
  • Track milestone payments and prepare supporting documentation
  • Monitor and update project budgets
  • Generate regular financial reports and reconciliations
  • Maintain accurate documentation for audit and compliance purposes

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Eugene Then

eugene.then@cornerstoneglobalpartners.com

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Tell employers what skills you have

Coaching
Vendor Relationships
Audit and Compliance
Budgets
Troubleshooting
Financial Management
Ticketing
Quality Assurance
Procurement
Service Desk
ITIL
Microsoft Word
Customer Service
Call Center
Technical Support